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Some claim reasons require documentation in order to move forward based on configurations and Association rules. These claims will reflect the Documentation node and the Review Documents assignment. Review the list of documents here.
The dispute will pend for ten calendar days in the Documentation node awaiting the requested document. If no documents have been received after 10 calendar days, the Documentation node will resolve and the dispute will move forward. If it is received, the Review Documents assignment will prompt the agent to review the submission or skip the document requirement.
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How-To
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Step 1: Click the Review Documents button
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