Document Requirements
- Devan Robertson
- Kristafanie Somers
The system is pre-configured to request documents from the claimant in certain scenarios defined below. When the conditions for a document requirement are met, the following page will be displayed before the Summary page, during intake. If the documentation is available, it can be attached to the case directly on this page. If the requested document is not attached, a request will be included in the confirmation disclosure and the confirmation letter that is generated when the claim is submitted.
Visa
The following documents are required by Visa for chargeback processing.
Mastercard
The following documents are required by Mastercard for chargeback processing.
ACH
ACH Self-service
When verbal attestation is enabled, the accountholder will see the following:
When "No" is selected:
Optional Document Requirement Configurations
To enable or disable all document requirements, see Document Requirements Pre-Conditions.
To extend core document requirements by adding new conditions to enable/disable specific requirements, update DetermineRequiredDocsExtension.