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Work Queue | ProvideReferenceKey |
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Overview
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Provide Enrichment Prerequisite Data is an assignment generated when an enrichment integration fails in the auto enrichment flow to obtain all the information required.
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How
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-To
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Step 1: Click the Provide Enrichment Prerequisite Data button.
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Step 2: Provide the necessary data in the required field(s) (asterisk).
Step 3: Click the Apply button.
Step 4: Click the Process Actions button.
Other Actions
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The Other Actions menu offers additional actions and information that allows the user to effectively work the task.
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Process Enrichment Manually
This action allows the user to enter required transaction data manually.
Skip Enrichment
Resolve Enrichment without providing additional details.
Deny Dispute
The Deny Dispute option allows the user to deny the dispute. In the Enrichment stage, users may need to deny due to the account holder withdrawing their claim.
Write Off
The Write Off option allows the user to resolve the dispute through a write off.
Check for Merchant Credit
This action allows the user to check recent transaction activity for a refund. If a refund is found, the user can deny the dispute.
Mark Assignment As Unworkable
Assignments that cannot be worked due to a technical issue can be marked as unworkable. This action will move the unworkable task to the Unworkable Assignment Group where leadership can review the scenario and take steps to resolve it.
Technical errors that require the task to be marked as unworkable include QFD not reflecting correct data or when a user takes an action on the task, the action does not process and the assignment loops.