When a Mastercard transaction enters Recovery, this strategy is applied. When this happens, the system will evaluate the available recovery options and attempt to apply an appropriate option. If enabled, a user may override the applied recovery option, or cancel recovery altogether.
Like most chargeback processes, the Mastercard process includes 3 typical steps: chargeback, pre-arbitration, and arbitration. Arbitration Chargeback is a legacy cycle that is supported when certain conditions are met , but is being phased out in 2020 as part of the Mastercard Dispute Resolution Initiative. Click on each of the steps below for more details.