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There are four main sections to the manager's dashboard view. Click on the links below to understand each section of the dashboard:1 -
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Similar to the functionality today, clicking Get next work will present the most urgent assignment to the user. The dashboard Get Next Work allows users to select between Assignment Groups they have assigned to their operator. Managers can update the users operator and add multiple Assignments Groups through the Admin Portal.
When an Assignment Group's queue is cleared, and there is no available work from the Assignment group the below screen will be displayed.
When an Assignment Group is completed, the operator can click on the Get Next Work dropdown and select a new Assignment Group to pull the most urgent work.
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Assignment Summary/Details Section (
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3)
The Assignment Summary/Details section provides managers with key details for the selected Assignment Group. This section of the dashboard has four tabs available to see a summary of the Assignment Group queue, a list of all available tasks in the Assignment Group, the prioritized list of assignments in the group, and a list of all work from that group that is currently locked by an operator.
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Dashboard Details (4)
The Dashboard Details section provides a list of details for the Assignment Group. Each section can be expanded to provide managers a better understanding of the volume in the queue.
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