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Pend Compelling Evidence Review
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When the completed affidavit has been obtained, users can select the Pursue Chargeback option to continue recovery. Use the Include document(s) link to attach the completed affidavit.
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Check the box and include an explanation in the freeform field. Click “Apply” and “Process Actions.”
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To generate the Attestation form in lieu of the signed and notarized affidavit, click on Generate Attestation Form. Refresh the Attachments section, then download the form for signature. One the signed document is received, upload it to the case, then attach to the chargeback for submission.
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Process Liability
The Process Liability workflow enables the user to write off or deny the dispute.
Cancel Recovery
This optional flow action is available from the Other Actions menu and will cancel the current recovery flow and return the dispute to the Disposition step to select a new recovery option.