"I have an issue with merchandise or a service"
Name
MC_MerchandiseServiceIssue
Content
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Text/Reference
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Property
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Which of the following would you like to report?
I participated in this transaction, but there is a problem.
Which of the following best describes the reason for your dispute?
I am dissatisfied with the merchandise or a service I received.
Orah tabs page |
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indexInGroup | 1 |
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tabsPageTitle | Counterfeit |
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primaryTab | true |
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colorPalettes | Default |
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color | #0052CC |
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id | hy0nyk1a87 |
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What is the issue with the merchandise or service?
The merchandise is counterfeit. Question | Type | Values | Mandatory/Optional/Conditional | Notes |
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Are you disputing the full amount of the transaction? | Yes/No | | Mandatory | | What amount are you disputing? | Freeform Text | | Conditional | When “No” to “Are you disputing the full amount of the transaction?” | Please provide a description of what was ordered. | Freeform Text | | Mandatory | | Please describe how the merchandise is counterfeit. | Freeform Text | | Mandatory | | Was the merchandise certified as counterfeit? | Yes/No | | Mandatory | | Please provide information about the entity that indicated the merchandise to be counterfeit. | Freeform Text | | Conditional | When “Yes” to “Was the merchandise certified as counterfeit?” | Is the dispute regarding delayed delivery? | Yes/No | | Mandatory | | When did you receive the merchandise/service? | Date | | Conditional | When “Yes” to “Is the dispute regarding delayed delivery?” | Did you return the merchandise? | Yes/No | | Mandatory | | When did you return the merchandise? | Date | | Conditional | When “Yes” to “Did you return the merchandise?” | What return method did you use? | Single Select | Face to Face FedEx DHL UPS Postal Service Other | Conditional | When “Yes” to “Did you return the merchandise?” | Do you have a tracking number? | Yes/No | | Conditional | When “FedEx,” “DHL,” “UPS,” or “Postal Service” is selected under “Did you return the merchandise?” | What was the tracking number? | Freeform Text | | Conditional | When “Yes” to “Do you have a tracking number?” | Please Explain: | Freeform Text | | Conditional | When “Other” is selected under “Did you return the merchandise?” | Did you attempt to return the merchandise? | Yes/No | | Conditional | When “No” to “Did you return the merchandise?” | When did you attempt to return it? | Date | | Conditional | When “Yes” to “Did you attempt to return the merchandise?” | Please provide a detailed description of how you attempted to return the merchandise. | Freeform Text | | Conditional | When “Yes” to “Did you attempt to return the merchandise?” | Did you attempt to resolve with the merchant? | Yes/No | | Mandatory | | Please explain: | Freeform Text | | Conditional | When “Yes” to “Did you attempt to resolve with the merchant?” | Do you have any additional information to provide about this dispute? | Yes/No | | Mandatory | | Please provide any additional information. | Freeform Text | | Conditional | When “Yes” to “Do you have any additional information to provide about this dispute?” |
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Orah tabs page |
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indexInGroup | 2 |
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tabsPageTitle | Damaged/Defective |
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colorPalettes | Default |
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color | #0052CC |
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id | fs9fgyhvmf |
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What is the issue with the merchandise or service?
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The merchandise is damaged or defective,
damaged or defective. Question | Type | Values | Mandatory/Optional/Conditional | Notes |
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Are you disputing the full amount of the transaction? | Yes/No | | Mandatory | | What amount are you disputing? | Freeform Text | | Conditional | When “No” to “Are you disputing the full amount of the transaction?” | Please provide a description of what you purchased and how it is damaged or defective. | Freeform Text | | Mandatory | | When did you receive the merchandise? | Date | | Mandatory | | Did you return the merchandise? | Yes/No | | Mandatory | | When did you return the merchandise? | Date | | Conditional | When “Yes” to “Did you return the merchandise?” | What return method did you use? | Single Select | Face to Face FedEx DHL UPS Postal Service Other | Conditional | When “Yes” to “Did you return the merchandise?” | Do you have a tracking number? | Yes/No | | Conditional | When “FedEx,” “DHL,” “UPS,” or “Postal Service” is selected under “Did you return the merchandise?” | What was the tracking number? | Freeform Text | | Conditional | When “Yes” to “Do you have a tracking number?” | Please Explain: | Freeform Text | | Conditional | When “Other” is selected under “Did you return the merchandise?” | Did you attempt to return the merchandise? | Yes/No | | Conditional | When “No” to “Did you return the merchandise?” | When did you attempt to return it? | Date | | Conditional | When “Yes” to “Did you attempt to return the merchandise?” | Please provide a detailed description of how you attempted to return the merchandise. | Freeform Text | | Conditional | Follows “When did you attempt to return it?” | Did you attempt to resolve with the merchant? | Yes/No | | Mandatory | | Please explain: | Freeform Text | | Conditional | When “Yes” to “Did you attempt to resolve with the merchant?” | Do you have any additional information to provide about this dispute? | Yes/No | | Mandatory | | Please provide any additional information. | Freeform Text | | Conditional | When “Yes” to “Do you have any additional information to provide about this dispute?” |
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Orah tabs page |
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indexInGroup | 3 |
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tabsPageTitle | Quality |
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colorPalettes | Default |
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color | #0052CC |
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id | z7cg3v8gzl |
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What is the issue with the merchandise or service?
The merchandise or service has a quality issue. Question | Type | Values | Mandatory/Optional/Conditional | Notes |
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Are you disputing the full amount of the transaction? | Yes/No | | Mandatory | | What amount are you disputing? | Freeform Text | | Conditional | When “No” to “Are you disputing the full amount of the transaction?” | What was purchased? | Single Select | Merchandise Service | Mandatory | |
Merchandise
Question | Type | Values | Mandatory/Optional/Conditional | Notes |
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Please provide a description of the merchandise and the quality issue. | Freeform Text | | Mandatory | | When did you receive the merchandise/service? | Date | | Mandatory | | Did you return the merchandise? | Yes/No | | Mandatory | | When did you return the merchandise? | Date | | Conditional | When “Yes” to “Did you return the merchandise?” | What return method did you use? | Single Select | Face to Face FedEx DHL UPS Postal Service Other | Conditional | When “Yes” to “Did you return the merchandise?” | Do you have a tracking number? | Yes/No | | Conditional | When “FedEx,” “DHL,” “UPS,” or “Postal Service” is selected under “Did you return the merchandise?” | What was the tracking number? | Freeform Text | | Conditional | When “Yes” to “Do you have a tracking number?” | Please Explain: | Freeform Text | | Conditional | When “Other” is selected under “Did you return the merchandise?” | Did you attempt to return the merchandise? | Yes/No | | Conditional | When “No” to “Did you return the merchandise?” | When did you attempt to return it? | Date | | Conditional | When “Yes” to “Did you attempt to return the merchandise?” | Please provide a detailed description of how you attempted to return the merchandise. | Freeform Text | | Conditional | Follows “When did you attempt to return it?” | Did you attempt to resolve with the merchant? | Yes/No | | Mandatory | | Please explain: | Freeform Text | | Conditional | When “Yes” to “Did you attempt to resolve with the merchant?” | Do you have any additional information to provide about this dispute? | Yes/No | | Mandatory | | Please provide any additional information. | Freeform Text | | Conditional | When “Yes” to “Do you have any additional information to provide about this dispute?” |
Service
Question | Type | Values | Mandatory/Optional/Conditional | Notes |
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Please provide a description of the service and the quality issue. | Freeform Text | | Mandatory | | Is the dispute regarding an interruption of an ongoing service? | Yes/No | | Mandatory | | When did the interruption of the service occur? | Date | | Conditional | When “Yes” to “Is the dispute regarding an interruption of an ongoing service?” | When did you receive the service? | Date | | Conditional | When “No” to “Is the dispute regarding an interruption of an ongoing service?” | Did you attempt to resolve with the merchant? | Yes/No | | Mandatory | | Please explain: | Freeform Text | | Conditional | When “Yes” to “Did you attempt to resolve with the merchant?” | Do you have any additional information to provide about this dispute? | Yes/No | | Mandatory | | Please provide any additional information. | Freeform Text | | Conditional | When “Yes” to “Do you have any additional information to provide about this dispute?” |
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Orah tabs page |
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indexInGroup | 4 |
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tabsPageTitle | Not as Described |
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colorPalettes | Default |
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color | #0052CC |
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id | iyp5qadwq3 |
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What is the issue with the merchandise or service?
The merchandise or service is not as described |
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The terms of sale were misrepresented
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. Question | Type | Values | Mandatory/Optional/Conditional | Notes |
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Are you disputing the full amount of the transaction? | Yes/No | | Mandatory | | What amount are you disputing? | Freeform Text | | Conditional | When “No” to “Are you disputing the full amount of the transaction?” | What was not as described? | Single Select | Merchandise Service | Mandatory | |
Merchandise
Question | Type | Values | Mandatory/Optional/Conditional | Notes |
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Please provide details of what was ordered and not as described. | Freeform Text | | Mandatory | | When did you receive the merchandise/service? | Date | | Mandatory | | Did you return the merchandise? | Yes/No | | Mandatory | | When did you return the merchandise? | Date | | Conditional | When “Yes” to “Did you return the merchandise?” | What return method did you use? | Single Select | Face to Face FedEx DHL UPS Postal Service Other | Conditional | When “Yes” to “Did you return the merchandise?” | Do you have a tracking number? | Yes/No | | Conditional | When “FedEx,” “DHL,” “UPS,” or “Postal Service” is selected under “Did you return the merchandise?” | What was the tracking number? | Freeform Text | | Conditional | When “Yes” to “Do you have a tracking number?” | Please Explain: | Freeform Text | | Conditional | When “Other” is selected under “Did you return the merchandise?” | Did you attempt to return the merchandise? | Yes/No | | Conditional | When “No” to “Did you return the merchandise?” | When did you attempt to return it? | Date | | Conditional | When “Yes” to “Did you attempt to return the merchandise?” | Please provide a detailed description of how you attempted to return the merchandise. | Freeform Text | | Conditional | Follows “When did you attempt to return it?” | Did you attempt to resolve with the merchant? | Yes/No | | Mandatory | | Please explain: | Freeform Text | | Conditional | When “Yes” to “Did you attempt to resolve with the merchant?” | Do you have any additional information to provide about this dispute? | Yes/No | | Mandatory | | Please provide any additional information. | Freeform Text | | Conditional | When “Yes” to “Do you have any additional information to provide about this dispute?” |
Service
Question | Type | Values | Mandatory/Optional/Conditional | Notes |
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Please provide details of what was ordered and not as described. | Freeform Text | | Mandatory | | Is the dispute regarding an interruption of an ongoing service? | Yes/No | | Mandatory | | When did the interruption of the service occur? | Date | | Conditional | When “Yes” to “Is the dispute regarding an interruption of an ongoing service?” | When did you receive the service? | Date | | Conditional | When “No” to “Is the dispute regarding an interruption of an ongoing service?” | Did you attempt to resolve with the merchant? | Yes/No | | Mandatory | | Please explain: | Freeform Text | | Conditional | When “Yes” to “Did you attempt to resolve with the merchant?” | Do you have any additional information to provide about this dispute? | Yes/No | | Mandatory | | Please provide any additional information. | Freeform Text | | Conditional | When “Yes” to “Do you have any additional information to provide about this dispute?” |
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Orah tabs page |
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indexInGroup | 5 |
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tabsPageTitle | Misrepresented |
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colorPalettes | Default |
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color | #0052CC |
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id | aywr3938kar |
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What is the issue with the merchandise or service?
The terms of sale were misrepresented. Question | Type | Values | Mandatory/Optional/Conditional | Notes |
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Are you disputing the full amount of the transaction? | Yes/No | | Mandatory | | What amount are you disputing? | Freeform Text | | Conditional | When “No” to “Are you disputing the full amount of the transaction?” | What was purchased? | Single Select | Merchandise Service | Mandatory | |
Merchandise
Question | Type | Values | Mandatory/Optional/Conditional | Notes |
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Please provide a description of what was ordered. | Freeform Text | | Mandatory | | When did you receive the merchandise/service? | Date | | Mandatory | | How was the merchandise/service misrepresented? | Freeform Text | | Mandatory | | Did you return the merchandise? | Yes/No | | Mandatory | | When did you return the merchandise? | Date | | Conditional | When “Yes” to “Did you return the merchandise?” | What return method did you use? | Single Select | Face to Face FedEx DHL UPS Postal Service Other | Conditional | When “Yes” to “Did you return the merchandise?” | Do you have a tracking number? | Yes/No | | Conditional | When “FedEx,” “DHL,” “UPS,” or “Postal Service” is selected under “Did you return the merchandise?” | What was the tracking number? | Freeform Text | | Conditional | When “Yes” to “Do you have a tracking number?” | Please Explain: | Freeform Text | | Conditional | When “Other” is selected under “Did you return the merchandise?” | Did you attempt to return the merchandise? | Yes/No | | Conditional | When “No” to “Did you return the merchandise?” | When did you attempt to return it? | Date | | Conditional | When “Yes” to “Did you attempt to return the merchandise?” | Please provide a detailed description of how you attempted to return the merchandise. | Freeform Text | | Conditional | Follows “When did you attempt to return it?” | Did you attempt to resolve with the merchant? | Yes/No | | Mandatory | | Please explain: | Freeform Text | | Conditional | When “Yes” to “Did you attempt to resolve with the merchant?” | Do you have any additional information to provide about this dispute? |
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| Yes/No | | Mandatory | | Please provide any additional information |
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Referenced From
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. | Freeform Text | | Conditional | When “Yes” to “Do you have any additional information to provide about this dispute?” |
Service
Question | Type | Values | Mandatory/Optional/Conditional | Notes |
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Please provide a description of what was ordered. | Freeform Text | | Mandatory | | Is the dispute regarding an interruption of an ongoing service? | Yes/No | | Mandatory | | When did the interruption of the service occur? | Date | | Conditional | When “Yes” to “Is the dispute regarding an interruption of an ongoing service?” | When did you receive the service? | Date | | Conditional | When “No” to “Is the dispute regarding an interruption of an ongoing service?” | How was the merchandise/service misrepresented? | Freeform Text | | Mandatory | | Did you attempt to resolve with the merchant? | Yes/No | | Mandatory | | Please explain: | Freeform Text | | Conditional | When “Yes” to “Did you attempt to resolve with the merchant?” | Do you have any additional information to provide about this dispute? | Yes/No | | Mandatory | | Please provide any additional information. | Freeform Text | | Conditional | When “Yes” to “Do you have any additional information to provide about this dispute?” |
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