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"I have an issue with merchandise or a service"

Name

MC_MerchandiseServiceIssue

Content

...

Text/Reference

...

Property

...

Which of the following would you like to report?

I participated in this transaction, but there is a problem.

Which of the following best describes the reason for your dispute?

I am dissatisfied with the merchandise or a service I received.

Orah tabs page
indexInGroup1
tabsPageTitleCounterfeit
primaryTabtrue
colorPalettesDefault
color#0052CC
idhy0nyk1a87

What is the issue with the merchandise or service?

The merchandise is counterfeit.

Question

Type

Values

Mandatory/Optional/Conditional

Notes

Are you disputing the full amount of the transaction?

Yes/No

Mandatory

What amount are you disputing?

Freeform Text

Conditional

When “No” to “Are you disputing the full amount of the transaction?”

Please provide a description of what was ordered.

Freeform Text

Mandatory

Please describe how the merchandise is counterfeit.

Freeform Text

Mandatory

Was the merchandise certified as counterfeit?

Yes/No

Mandatory

Please provide information about the entity that indicated the merchandise to be counterfeit.

Freeform Text

Conditional

When “Yes” to “Was the merchandise certified as counterfeit?”

Is the dispute regarding delayed delivery?

Yes/No

Mandatory

When did you receive the merchandise/service?

Date

Conditional

When “Yes” to “Is the dispute regarding delayed delivery?”

Did you return the merchandise?

Yes/No

Mandatory

When did you return the merchandise?

Date

Conditional

When “Yes” to “Did you return the merchandise?”

What return method did you use?

Single Select

Face to Face

FedEx

DHL

UPS

Postal Service

Other

Conditional

When “Yes” to “Did you return the merchandise?”

Do you have a tracking number?

Yes/No

Conditional

When “FedEx,” “DHL,” “UPS,” or “Postal Service” is selected under “Did you return the merchandise?”

What was the tracking number?

Freeform Text

Conditional

When “Yes” to “Do you have a tracking number?”

Please Explain:

Freeform Text

Conditional

When “Other” is selected under “Did you return the merchandise?”

Did you attempt to return the merchandise?

Yes/No

Conditional

When “No” to “Did you return the merchandise?”

When did you attempt to return it?

Date

Conditional

When “Yes” to “Did you attempt to return the merchandise?”

Please provide a detailed description of how you attempted to return the merchandise.

Freeform Text

Conditional

When “Yes” to “Did you attempt to return the merchandise?”

Did you attempt to resolve with the merchant?

Yes/No

Mandatory

Please explain:

Freeform Text

Conditional

When “Yes” to “Did you attempt to resolve with the merchant?”

Do you have any additional information to provide about this dispute?

Yes/No

Mandatory

Please provide any additional information.

Freeform Text

Conditional

When “Yes” to “Do you have any additional information to provide about this dispute?”

Orah tabs page
indexInGroup2
tabsPageTitleDamaged/Defective
colorPalettesDefault
color#0052CC
idfs9fgyhvmf

What is the issue with the merchandise or service?

...

...

The merchandise is

...

The merchandise is damaged or defective,

damaged or defective.

Question

Type

Values

Mandatory/Optional/Conditional

Notes

Are you disputing the full amount of the transaction?

Yes/No

Mandatory

What amount are you disputing?

Freeform Text

Conditional

When “No” to “Are you disputing the full amount of the transaction?”

Please provide a description of what you purchased and how it is damaged or defective.

Freeform Text

Mandatory

When did you receive the merchandise?

Date

Mandatory

Did you return the merchandise?

Yes/No

Mandatory

When did you return the merchandise?

Date

Conditional

When “Yes” to “Did you return the merchandise?”

What return method did you use?

Single Select

Face to Face

FedEx

DHL

UPS

Postal Service

Other

Conditional

When “Yes” to “Did you return the merchandise?”

Do you have a tracking number?

Yes/No

Conditional

When “FedEx,” “DHL,” “UPS,” or “Postal Service” is selected under “Did you return the merchandise?”

What was the tracking number?

Freeform Text

Conditional

When “Yes” to “Do you have a tracking number?”

Please Explain:

Freeform Text

Conditional

When “Other” is selected under “Did you return the merchandise?”

Did you attempt to return the merchandise?

Yes/No

Conditional

When “No” to “Did you return the merchandise?”

When did you attempt to return it?

Date

Conditional

When “Yes” to “Did you attempt to return the merchandise?”

Please provide a detailed description of how you attempted to return the merchandise.

Freeform Text

Conditional

Follows “When did you attempt to return it?”

Did you attempt to resolve with the merchant?

Yes/No

Mandatory

Please explain:

Freeform Text

Conditional

When “Yes” to “Did you attempt to resolve with the merchant?”

Do you have any additional information to provide about this dispute?

Yes/No

Mandatory

Please provide any additional information.

Freeform Text

Conditional

When “Yes” to “Do you have any additional information to provide about this dispute?”

Orah tabs page
indexInGroup3
tabsPageTitleQuality
colorPalettesDefault
color#0052CC
idz7cg3v8gzl

What is the issue with the merchandise or service?

The merchandise or service has a quality issue.

Question

Type

Values

Mandatory/Optional/Conditional

Notes

Are you disputing the full amount of the transaction?

Yes/No

Mandatory

What amount are you disputing?

Freeform Text

Conditional

When “No” to “Are you disputing the full amount of the transaction?”

What was purchased?

Single Select

Merchandise

Service

Mandatory

Merchandise

Question

Type

Values

Mandatory/Optional/Conditional

Notes

Please provide a description of the merchandise and the quality issue.

Freeform Text

Mandatory

When did you receive the merchandise/service?

Date

Mandatory

Did you return the merchandise?

Yes/No

Mandatory

When did you return the merchandise?

Date

Conditional

When “Yes” to “Did you return the merchandise?”

What return method did you use?

Single Select

Face to Face

FedEx

DHL

UPS

Postal Service

Other

Conditional

When “Yes” to “Did you return the merchandise?”

Do you have a tracking number?

Yes/No

Conditional

When “FedEx,” “DHL,” “UPS,” or “Postal Service” is selected under “Did you return the merchandise?”

What was the tracking number?

Freeform Text

Conditional

When “Yes” to “Do you have a tracking number?”

Please Explain:

Freeform Text

Conditional

When “Other” is selected under “Did you return the merchandise?”

Did you attempt to return the merchandise?

Yes/No

Conditional

When “No” to “Did you return the merchandise?”

When did you attempt to return it?

Date

Conditional

When “Yes” to “Did you attempt to return the merchandise?”

Please provide a detailed description of how you attempted to return the merchandise.

Freeform Text

Conditional

Follows “When did you attempt to return it?”

Did you attempt to resolve with the merchant?

Yes/No

Mandatory

Please explain:

Freeform Text

Conditional

When “Yes” to “Did you attempt to resolve with the merchant?”

Do you have any additional information to provide about this dispute?

Yes/No

Mandatory

Please provide any additional information.

Freeform Text

Conditional

When “Yes” to “Do you have any additional information to provide about this dispute?”

Service

Question

Type

Values

Mandatory/Optional/Conditional

Notes

Please provide a description of the service and the quality issue.

Freeform Text

Mandatory

Is the dispute regarding an interruption of an ongoing service?

Yes/No

Mandatory

When did the interruption of the service occur?

Date

Conditional

When “Yes” to “Is the dispute regarding an interruption of an ongoing service?”

When did you receive the service?

Date

Conditional

When “No” to “Is the dispute regarding an interruption of an ongoing service?”

Did you attempt to resolve with the merchant?

Yes/No

Mandatory

Please explain:

Freeform Text

Conditional

When “Yes” to “Did you attempt to resolve with the merchant?”

Do you have any additional information to provide about this dispute?

Yes/No

Mandatory

Please provide any additional information.

Freeform Text

Conditional

When “Yes” to “Do you have any additional information to provide about this dispute?”

Orah tabs page
indexInGroup4
tabsPageTitleNot as Described
colorPalettesDefault
color#0052CC
idiyp5qadwq3

What is the issue with the merchandise or service?

The merchandise or service is not as described

...

The terms of sale were misrepresented

...

.

Question

Type

Values

Mandatory/Optional/Conditional

Notes

Are you disputing the full amount of the transaction?

Yes/No

Mandatory

What amount are you disputing?

Freeform Text

Conditional

When “No” to “Are you disputing the full amount of the transaction?”

What was not as described?

Single Select

Merchandise

Service

Mandatory

Merchandise

Question

Type

Values

Mandatory/Optional/Conditional

Notes

Please provide details of what was ordered and not as described.

Freeform Text

Mandatory

When did you receive the merchandise/service?

Date

Mandatory

Did you return the merchandise?

Yes/No

Mandatory

When did you return the merchandise?

Date

Conditional

When “Yes” to “Did you return the merchandise?”

What return method did you use?

Single Select

Face to Face

FedEx

DHL

UPS

Postal Service

Other

Conditional

When “Yes” to “Did you return the merchandise?”

Do you have a tracking number?

Yes/No

Conditional

When “FedEx,” “DHL,” “UPS,” or “Postal Service” is selected under “Did you return the merchandise?”

What was the tracking number?

Freeform Text

Conditional

When “Yes” to “Do you have a tracking number?”

Please Explain:

Freeform Text

Conditional

When “Other” is selected under “Did you return the merchandise?”

Did you attempt to return the merchandise?

Yes/No

Conditional

When “No” to “Did you return the merchandise?”

When did you attempt to return it?

Date

Conditional

When “Yes” to “Did you attempt to return the merchandise?”

Please provide a detailed description of how you attempted to return the merchandise.

Freeform Text

Conditional

Follows “When did you attempt to return it?”

Did you attempt to resolve with the merchant?

Yes/No

Mandatory

Please explain:

Freeform Text

Conditional

When “Yes” to “Did you attempt to resolve with the merchant?”

Do you have any additional information to provide about this dispute?

Yes/No

Mandatory

Please provide any additional information.

Freeform Text

Conditional

When “Yes” to “Do you have any additional information to provide about this dispute?”

Service

Question

Type

Values

Mandatory/Optional/Conditional

Notes

Please provide details of what was ordered and not as described.

Freeform Text

Mandatory

Is the dispute regarding an interruption of an ongoing service?

Yes/No

Mandatory

When did the interruption of the service occur?

Date

Conditional

When “Yes” to “Is the dispute regarding an interruption of an ongoing service?”

When did you receive the service?

Date

Conditional

When “No” to “Is the dispute regarding an interruption of an ongoing service?”

Did you attempt to resolve with the merchant?

Yes/No

Mandatory

Please explain:

Freeform Text

Conditional

When “Yes” to “Did you attempt to resolve with the merchant?”

Do you have any additional information to provide about this dispute?

Yes/No

Mandatory

Please provide any additional information.

Freeform Text

Conditional

When “Yes” to “Do you have any additional information to provide about this dispute?”

Orah tabs page
indexInGroup5
tabsPageTitleMisrepresented
colorPalettesDefault
color#0052CC
idaywr3938kar

What is the issue with the merchandise or service?

The terms of sale were misrepresented.

Question

Type

Values

Mandatory/Optional/Conditional

Notes

Are you disputing the full amount of the transaction?

Yes/No

Mandatory

What amount are you disputing?

Freeform Text

Conditional

When “No” to “Are you disputing the full amount of the transaction?”

What was purchased?

Single Select

Merchandise

Service

Mandatory

Merchandise

Question

Type

Values

Mandatory/Optional/Conditional

Notes

Please provide a description of what was ordered.

Freeform Text

Mandatory

When did you receive the merchandise/service?

Date

Mandatory

How was the merchandise/service misrepresented?

Freeform Text

Mandatory

Did you return the merchandise?

Yes/No

Mandatory

When did you return the merchandise?

Date

Conditional

When “Yes” to “Did you return the merchandise?”

What return method did you use?

Single Select

Face to Face

FedEx

DHL

UPS

Postal Service

Other

Conditional

When “Yes” to “Did you return the merchandise?”

Do you have a tracking number?

Yes/No

Conditional

When “FedEx,” “DHL,” “UPS,” or “Postal Service” is selected under “Did you return the merchandise?”

What was the tracking number?

Freeform Text

Conditional

When “Yes” to “Do you have a tracking number?”

Please Explain:

Freeform Text

Conditional

When “Other” is selected under “Did you return the merchandise?”

Did you attempt to return the merchandise?

Yes/No

Conditional

When “No” to “Did you return the merchandise?”

When did you attempt to return it?

Date

Conditional

When “Yes” to “Did you attempt to return the merchandise?”

Please provide a detailed description of how you attempted to return the merchandise.

Freeform Text

Conditional

Follows “When did you attempt to return it?”

Did you attempt to resolve with the merchant?

Yes/No

Mandatory

Please explain:

Freeform Text

Conditional

When “Yes” to “Did you attempt to resolve with the merchant?”

Do you have any additional information to provide about this dispute?

...

Yes/No

Mandatory

Please provide any additional information

...

Referenced From

...

.

Freeform Text

Conditional

When “Yes” to “Do you have any additional information to provide about this dispute?”

Service

Question

Type

Values

Mandatory/Optional/Conditional

Notes

Please provide a description of what was ordered.

Freeform Text

Mandatory

Is the dispute regarding an interruption of an ongoing service?

Yes/No

Mandatory

When did the interruption of the service occur?

Date

Conditional

When “Yes” to “Is the dispute regarding an interruption of an ongoing service?”

When did you receive the service?

Date

Conditional

When “No” to “Is the dispute regarding an interruption of an ongoing service?”

How was the merchandise/service misrepresented?

Freeform Text

Mandatory

Did you attempt to resolve with the merchant?

Yes/No

Mandatory

Please explain:

Freeform Text

Conditional

When “Yes” to “Did you attempt to resolve with the merchant?”

Do you have any additional information to provide about this dispute?

Yes/No

Mandatory

Please provide any additional information.

Freeform Text

Conditional

When “Yes” to “Do you have any additional information to provide about this dispute?”

Stagil incoming links macro