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Mastercard Questionnaire - Merchandise or Service Issue

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"I have an issue with merchandise or a service"

Name

MC_MerchandiseServiceIssue

Content

Text/Reference

Property

Maps To

Type

Values

Mandatory/Optional/Conditional

Notes

What is the issue with the merchandise or service?CardAssociationClaimReasonSub1
Radio

The merchandise is counterfeit,

The merchandise is damaged or defective,

The merchandise or service has a quality issue,

The merchandise or service is not as described,

The terms of sale were misrepresented

Mandatory
Merchant CounterfeitMC_MerchantCounterfeit


Mandatory if CardAssociationClaimReasonSub1="The merchandise is counterfeit"
Merchant Damaged DefectiveMC_MerchantDamagedDefective


Mandatory if CardAssociationClaimReasonSub1="The merchandise is damaged or defective"
Merchant QualityMC_MerchantQuality


Mandatory if CardAssociationClaimReasonSub1="The merchandise or service has a quality issue"
Merchant Not As DescribedMC_MerchantNotAsDescribed


Mandatory if CardAssociationClaimReasonSub1="The merchandise or service is not as described"
Merchant TermsMC_MerchantTerms


Mandatory if CardAssociationClaimReasonSub1="The terms of sale were misrepresented"
Do you have any additional information to provide about this dispute?AdditionalInformationInd
Yes/No
Mandatory
Please provide any additional informationAdditionalInformation


Mandatory if AdditionalInformationInd= "Yes"

Referenced From

Mastercard Questionnaire - Non-Fraud Questionnaire

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