Mastercard Questionnaire - Merchant Not As Described

Merchandise or Service

Question

Property

Type

Values

Mandatory/Optional/Conditional

Notes

What was not as described?

MerchandiseOrService

Radio

Merchandise,

Service

Mandatory

Dispute Amount

Question	Property	Type	Values	Mandatory/Optional/Conditional	Notes
Are you disputing the full amount of the transaction?	DisputingFullAmount	Yes/No		Mandatory
What amount are you disputing?	DifferentDisputeAmount	Text		Mandatory if DisputingFullAmount="No"

Rule(s)

Not As Described Merchandise Details

Text/Reference	Property	Maps To	Type	Values	Mandatory/Optional/Conditional	Notes
Please provide details of what was ordered and not as described.	MerchandiseDescription		Text		Mandatory
When did you receive the merchandise?	ReceiveDate		Date		Mandatory

Rule(s)

Merchandise Return

Question	Property	Type	Values	Mandatory/Optional/Conditional
Did you return the merchandise?	WasMerchandiseReturned	Yes/No		Mandatory
When did you return the merchandise?	CardholderReturnedDate	Date		Mandatory if WasMerchandiseReturned="Yes"
What return method did you use?	ReturnMethod	Radio	Face to Face, FedEx, DHL, UPS, Postal Service, Other	Mandatory if WasMerchandiseReturned="Yes"
What was the tracking number?	ReturnTrackingNumber	Text		Mandatory if ReturnMethod="FedEx", "DHL", "UPS", or "Postal Service"
Please Explain.	OtherPleaseExplain	Text		Mandatory if ReturnMethod="Other"
Did you attempt to return the merchandise?	WasReturnAttempted	Yes/No		Mandatory if WasMerchandiseReturned="No"
When did you attempt to return it?	AttemptedReturnDate	Date		Mandatory if WasReturnAttempted="Yes"
Please provide a detailed description of how you attempted to return and the disposition of the merchandise.	DetailedDescription	Text		Mandatory if WasReturnAttempted="Yes"
Please explain why a return was not attempted	NoAttemptReturnExplanation	Text		Mandatory if WasReturnAttempted="No"
Do you have any additional details about the return?	HasAdditionalReturnDetails	Yes/No		Mandatory
Please provide any additional details about the return.	AdditionalReturnDetails	Text		Mandatory if HasAdditionalReturnDetails="Yes"

Rule(s)

Not As Described Service Details

Text/Reference	Property	Type	Mandatory/Optional/Conditional
Please provide details of what was ordered and not as described.	ServiceDescription	Text	Mandatory
Is the dispute regarding the interruption of an ongoing service?	OngoingServiceInd	Yes/No	Mandatory
When did the interruption of the service occur?	ServiceInterruptionDate	Date	Mandatory if OngoingService="Yes"
When did you receive the service?	ReceiveDate	Date	Mandatory if OngoingService="No"

Rule(s)

Resolve with Merchant

Question	Property	Type	Values	Mandatory/Optional/Conditional	Notes
Did you attempt to resolve with the merchant?	ResolveWithMerchantInd	Yes/No		Mandatory
Please explain:	ResolveWithMerchantExplanation	Text		Mandatory if ResolveWithMerchantInd="Yes/No"

Rule(s)

Additional Information

Question	Property	Type	Mandatory/Optional/Conditional	Notes
Do you have any additional information to provide about this dispute?	AdditionalInformationInd	Yes/No	Mandatory
If you have any documentation in support of your claim, please attach it now.	N/A	Attachment	Optional	Extension: Intake Attachment Prompt To prompt users to attach any available documentation during intake, set CanAttachIntakeDocs to true.
Please provide any additional information.	AdditionalInformation		Mandatory if AdditionalInformationInd= "Yes"

Rule(s)

Rule(s)

MC_MerchantNotAsDescribed