Cancelled Recurring | Mastercard
Which of the following would you like to report?
I participated in this transaction, but there is a problem.
Which of the following best describes the reason for your dispute?
I have an issue with a recurring transaction on my account.
Question | Type | Values | Mandatory/Optional/Conditional | Notes |
---|---|---|---|---|
Were you aware the transaction was recurring? | Yes/No |
| Mandatory |
|
Please provide a cancellation date. | Date |
| Conditional | When “Yes” to “Were you aware the transaction was recurring?” |
Do you have any additional information to provide about this dispute? | Yes/No |
| Mandatory |
|
Please provide any additional information. | Freeform Text |
| Conditional | When “Yes” to “Do you have any additional information to provide about this dispute?” |