Which of the following would you like to report?

I authorized a transaction, but it is incorrect.

Which of the following best describes the reason for your dispute?

My credit was applied to the wrong account.

Question	Type	Mandatory/Optional/Conditional	Notes
What was the correct account number?	Freeform Text	Mandatory
Do you have any additional information that should be provided to the merchant regarding your dispute?	Yes/No	Mandatory
Please provide any additional information.	Freeform Text	Conditional	When “Yes” to “Do you have any additional information that should be provided to the merchant regarding your dispute?”
Do you have any additional information to provide about this dispute?	Yes/No	Mandatory
Please provide any additional information.	Freeform Text	Conditional	When “Yes” to “Do you have any additional information to provide about this dispute?”

Which of the following best describes the reason for your dispute?

My account was credited for the wrong amount.

Question	Type	Mandatory/Optional/Conditional	Notes
Were you credited more than expected?	Yes/No	Mandatory
Please note this will result in the full amount being returned to the sender.		Conditional	When “Yes” to “Were you credited more than expected?”
What is the correct amount?	Freeform Text	Mandatory
Do you have any additional information that should be provided to the merchant regarding your dispute?	Yes/No	Mandatory
Please provide any additional information.	Freeform Text	Conditional	When “Yes” to “Do you have any additional information that should be provided to the merchant regarding your dispute?”
Do you have any additional information to provide about this dispute?	Yes/No	Mandatory
Please provide any additional information.	Freeform Text	Conditional	When “Yes” to “Do you have any additional information to provide about this dispute?”

Which of the following best describes the reason for your dispute?

I was credited more than once.

Question	Type	Mandatory/Optional/Conditional	Notes
Do you have any additional information that should be provided to the merchant regarding your dispute?	Yes/No	Mandatory
Please provide any additional information.	Freeform Text	Conditional	When “Yes” to “Do you have any additional information that should be provided to the merchant regarding your dispute?”
Do you have any additional information to provide about this dispute?	Yes/No	Mandatory
Please provide any additional information.	Freeform Text	Conditional	When “Yes” to “Do you have any additional information to provide about this dispute?”

RTP Questionnaires

Related content