Counterfeit Merchandise Details

Question	Property	Type	Mandatory/Optional/Conditional
Please provide a description of what was ordered.	MerchandiseDescription	Text	Mandatory
Please describe how the merchandise is counterfeit.	CounterfeitDescription	Text	Mandatory
Was the merchandise certified as counterfeit?	CounterfeitCertified	Yes/No	Mandatory
Please provide information about the entity that indicated the merchandise to be counterfeit.	CounterfeitNotifier	Text	Mandatory if CounterfeitCertified="Yes"
Is the dispute regarding delayed delivery?	DelayedDeliveryDisputeInd	Yes/No	Mandatory
When did you receive the merchandise?	ReceiveDate	Date	Mandatory if DelayedDeliveryDisputeInd = "Yes"

Merchandise Return

Question	Property	Type	Values	Mandatory/Optional/Conditional
Did you return the merchandise?	WasMerchandiseReturned	Yes/No		Mandatory
When did you return the merchandise?	CardholderReturnedDate	Date		Mandatory if WasMerchandiseReturned="Yes"
What return method did you use?	ReturnMethod	Radio	Face to Face, FedEx, DHL, UPS, Postal Service, Other	Mandatory if WasMerchandiseReturned="Yes"
What was the tracking number?	ReturnTrackingNumber	Text		Mandatory if ReturnMethod="FedEx", "DHL", "UPS", or "Postal Service"
Please Explain.	OtherPleaseExplain	Text		Mandatory if ReturnMethod="Other"
Did you attempt to return the merchandise?	WasReturnAttempted	Yes/No		Mandatory if WasMerchandiseReturned="No"
When did you attempt to return it?	AttemptedReturnDate	Date		Mandatory if WasReturnAttempted="Yes"
Please provide a detailed description of how you attempted to return and the disposition of the merchandise.	DetailedDescription	Text		Mandatory if WasReturnAttempted="Yes"
Please explain why a return was not attempted	NoAttemptReturnExplanation	Text		Mandatory if WasReturnAttempted="No"
Do you have any additional details about the return?	HasAdditionalReturnDetails	Yes/No		Mandatory
Please provide any additional details about the return.	AdditionalReturnDetails	Text		Mandatory if HasAdditionalReturnDetails="Yes"

Rule(s)

Resolve with Merchant

Question	Property	Type	Values	Mandatory/Optional/Conditional	Notes
Did you attempt to resolve with the merchant?	ResolveWithMerchantInd	Yes/No		Mandatory
Please explain:	ResolveWithMerchantExplanation	Text		Mandatory if ResolveWithMerchantInd="Yes/No"

Rule(s)

Additional Information

Question	Property	Type	Mandatory/Optional/Conditional	Notes
Do you have any additional information to provide about this dispute?	AdditionalInformationInd	Yes/No	Mandatory
If you have any documentation in support of your claim, please attach it now.	N/A	Attachment	Optional	Extension: Intake Attachment Prompt To prompt users to attach any available documentation during intake, set CanAttachIntakeDocs to true.
Please provide any additional information.	AdditionalInformation		Mandatory if AdditionalInformationInd= "Yes"

Rule(s)

Rule(s)

MC_MerchantCounterfeit

QFD Knowledgebase

Mastercard Questionnaire - Merchandise Counterfeit