Mastercard Questionnaire - Merchant Damaged Defective
Question Property Type Values Mandatory/Optional/Conditional Notes What amount are you disputing?Are you disputing the full amount of the transaction? DisputingFullAmount Yes/No Mandatory DifferentDisputeAmount Text Mandatory if DisputingFullAmount="No"
Question | Property | Type | Values | Mandatory/Optional/Conditional | Notes |
---|---|---|---|---|---|
Please provide a description of what you purchased and how it is damaged or defective. | MerchandiseDescription | Text | Mandatory | ||
When did you receive the merchandise? | ReceiveDate | Date |
Question Property Type Values Mandatory/Optional/Conditional Notes Face to Face, FedEx, DHL, UPS, Postal Service, Other Please provide any additional details about the return.Did you return the merchandise? WasMerchandiseReturned Yes/No Mandatory When did you return the merchandise? CardholderReturnedDate Date Mandatory if WasMerchandiseReturned="Yes" What return method did you use? ReturnMethod Radio Mandatory if WasMerchandiseReturned="Yes" What was the tracking number? ReturnTrackingNumber Text Mandatory if ReturnMethod="FedEx", "DHL", "UPS", or "Postal Service" Please Explain. OtherPleaseExplain Text Mandatory if ReturnMethod="Other" Did you attempt to return the merchandise? WasReturnAttempted Yes/No Mandatory if WasMerchandiseReturned="No" When did you attempt to return it? AttemptedReturnDate Date Mandatory if WasReturnAttempted="Yes" Please provide a detailed description of how you attempted to return and the disposition of the merchandise. DetailedDescription Text Mandatory if WasReturnAttempted="Yes" Please explain why a return was not attempted NoAttemptReturnExplanation Text Mandatory if WasReturnAttempted="No" Do you have any additional details about the return? HasAdditionalReturnDetails Yes/No Mandatory AdditionalReturnDetails Text Mandatory if HasAdditionalReturnDetails="Yes"
Question Property Type Values Mandatory/Optional/Conditional NotesDid you attempt to resolve with the merchant? ResolveWithMerchantInd Yes/No Mandatory Please explain: ResolveWithMerchantExplanation Text Mandatory if ResolveWithMerchantInd="Yes/No"
Question Property Type Values Mandatory/Optional/Conditional Extension: Intake Attachment Prompt To prompt users to attach any available documentation during intake, set CanAttachIntakeDocs to true.Notes Do you have any additional information to provide about this dispute? AdditionalInformationInd Yes/No Mandatory If you have any documentation in support of your claim, please attach it now. N/A Attachment Optional Please provide any additional information. AdditionalInformation Mandatory if AdditionalInformationInd= "Yes"