Mastercard Charged More Than Once Questionnaire

"I was charged more than once."

Charged More Than Once

Question	Property	Type	Mandatory/Optional/Conditional
Is the valid transaction on this same account?	BothTransactionsOnSameAcctNumberInd	Yes/No	Mandatory
Please select the valid transaction	SelectedValidTransaction	N/A	Mandatory if BothTransactionsOnSameAcctNumberInd="Yes"
Is the other transaction on a <Client Common Name> Card?	IssuerOrCardholderOtherAcctWithDiffMCCardInd	Yes/No	Mandatory if BothTransactionsOnSameAcctNumberInd="No"
Select the account the charge(s) appear on.	SelectedValidAccount	Other	Mandatory if IssuerOrCardholderOtherAcctWithDiffVisaCardInd = "Yes"
Select the duplicate charge.	SelectedValidTransaction	Other	Mandatory if IssuerOrCardholderOtherAcctWithDiffVisaCardInd = "Yes"

Paid By Other Means

Question

Property

Type

Values

Mandatory/Optional/Conditional

Notes

What was the other form of payment?

OtherMeansPaymentForm

Radio

Another MasterCard,

Other Card,

Check,

Cash,

Other

Mandatory

Rule(s)

Resolve with Merchant

Question	Property	Type	Values	Mandatory/Optional/Conditional	Notes
Did you attempt to resolve with the merchant?	ResolveWithMerchantInd	Yes/No		Mandatory
Please explain:	ResolveWithMerchantExplanation	Text		Mandatory if ResolveWithMerchantInd="Yes/No"

Rule(s)

Additional Information

Question	Property	Type	Mandatory/Optional/Conditional	Notes
Do you have any additional information to provide about this dispute?	AdditionalInformationInd	Yes/No	Mandatory
If you have any documentation in support of your claim, please attach it now.	N/A	Attachment	Optional	Extension: Intake Attachment Prompt To prompt users to attach any available documentation during intake, set CanAttachIntakeDocs to true.
Please provide any additional information.	AdditionalInformation		Mandatory if AdditionalInformationInd= "Yes"

Rule(s)

Rule(s)

MC_MerchantDuplicate