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Description


Excerpt

When a withdrawal request

is made via the External Case Status widget, a Review Withdrawal Request assignment is created to prompt the user to

triggers the Review Withdrawal Request flow, this assignment is generated and prompts the user to review the request and determine if the case should be withdrawn.  


Details

Review Withdrawal Request

This primary flow action prompts the user to review the withdrawal request and determine if the withdrawal should be processed.

  • If the decision is set to “Yes”, the case status will be set to “Resolved-Denied” with a Deny Reason of "Withdrawn" and the “Withdrawn” letter is
generated 
  • generated.
  • If the decision is set to “No”, no changes are processed.

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Work QueueInboundCommunication
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