Chargeback Reason

Either of the following:

• The Cardmember received Goods or Services that are different than the written description provided by the merchant at the time of the purchase, or
• The Cardmember received damaged Merchandise or defective Merchandise or Services.

Description

The Issuer may charge back a Transaction using this ISO Code when the Cardmember attempted to return Goods or cancel Services and one (1) of the following:

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1. The Cardmember has failed in a good faith attempt with the S/E merchant to return Goods or cancel Services.
2. The Chargeback amount is limited to the disputed amount of the Transaction.
3. For Damaged or Defective chargebacks, the Cardmember must comply with the S/Emerchant's return policy when attempting to return the Goods or cancel the Services.

Timeframes

If applicable, before initiating a Dispute, an Issuer must wait 15 calendar days from either:

• The date the Cardmember returned/attempted to return the merchandise.

A Dispute must be processed no later than either:

• 120 days from the date of receipt of Goods or Services
• 120 days from the Network Processing Date of the Presentment

Dependencies

As applicable, the Issuer must provide the following for Chargebacks processed under this ISO code:

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• Cardmember attempted to resolve with merchant

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