Chargeback Reason
A single Transaction for the same amount was sent for payment multiple times.
Description
- The Cardmember claims that a single Transaction appears more than once on his/her statement.
- The Issuer suspects that a single Transaction has been sent for payment more than once.
...
120 days from the Network Processing Date of the Presentment
Dependencies
...
- If one Acquirer is involved, the Issuer supplies support for the multiple Transactions processed.
- If two Acquirers are involved, then the Issuer supplies a copy of the valid Transaction to the Acquirer being charged back.
- Exclude disputes involving airline industry cases where
- Voided tickets are pending Credit and which were reissued for a different
...
- itinerary
- Airline tickets with different ticket numbers.
Validations
| Validation | Value | Logic | Associated Rule(s) |
|---|---|---|---|
| Within association window for submitting the chargeback | True | 120 days from the Network Processing Date of the Presentment | HasChargebackWindowExpired |
Is Eligible for 4512 Multiple Processing
| True |
| Is4512EligibleCheck_A |
Related Questionnaires
Amex Charged More Than Once Questionnaire