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""My transaction is missing from the account activity."   

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Excerpt


Panel
titleMissing Transaction Type


Question

Property

Type

Values

Mandatory/Optional/Conditional

Notes

Tell us the reason for the dispute:

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ClaimTypeRadio"I am missing a direct deposit", "I am missing a wire"Mandatory


Rule(s)AccountNonFraudMissingTran



Panel
titleACH

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Transaction Details


Question

Property

Type

Values

Mandatory/Optional/Conditional

Notes

Who sent the direct depositTransDescriptionFreeform
Mandatory

What was the exact amount you were expecting to receive?

TransAmountCurrency value
Mandatory
What was the date of this direct deposit?TransDateDate Field
Mandatory
Do you know which account number that the direct deposit was sent to?AccountNumKnownRadioYes, NoMandatory
What was the account number that the direct deposit was sent to?WrongAccountNumberFreeform
ConditionalIf AccountNumKnown = Yes
Do you have the trace number?TraceNumberKnownRadioYes, NoMandatory
What is the trace number?TraceNumberFreeform
ConditionalIf TraceNumberKnown - Yes


Insert excerpt
Additional Information Questionnaire
Additional Information Questionnaire
nopaneltrue

Page Properties


Rule(s)

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ACHGatherTransDetails