QFD includes support for many different transaction types, as well as numerous configuration options to help align with the way you do business. Here you'll find everything you need to know about what is supported in QFD and how you can customize the behavior of the application for your organization.
- Supported Transactions341112299
- Configuration Model341112299Configuration Methods
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- Configuration Options341112299
- Sample Configuration Files
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- Auto Pay/PC/additional monetary thresholds
- Client logos
- Notification email addresses
- Document requirements
- Regulatory settings
- Approvals
More details here. For any Clients not yet utilizing self configuration, all of these settings can be configured via the Quavo Configured path below.
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These are settings that are maintained by Quavo staff and can be changed via support ticket. In many cases, changing these settings could have extensive compliance, financial or work management effects. These changes are considered development and will go through Quavo's change process, which includes testing, approval, etc..
Examples:
- Accounting plan/fee mapping
- Available transaction types
- Work queues
- Network/processor settings
- Authentication details
- International settings
More details hereLearn more below.
Quavo Development (Implementation Change)
Some settings are directly related to service integrations and changes to them require refinement, analysis, development, testing, etc. . minor changes are usually included in your support agreement. Major changes (such as a core conversion, switching networks, etc..) may require a separate engagement.
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| Setting | Description | Read Only? | Ticket Required? | |
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| Defer Liability Processing | When enabled, a "Send to Process Liability" option is available in Review Recovery Response assignments where FULL liability is accepted. This option is in addition to the existing Deny and Write Off options. Info | | ||
| Recovery Minimum (Fraud) | Specify the minimum dispute amount for attempting recovery on fraud claims. | |||
| Recovery Minimum (Non-Fraud) | Specify the minimum dispute amount for attempting recovery on non-fraud claims. | |||
| Pin Preferring Chip Card (Deposit Account) Default | Specify whether debit cards are pin-preferring for use in recovery right evaluation. | |||
| Pin Preferring Chip Card (Credit Card) Default | Specify whether credit cards are pin-preferring for use in recovery right evaluation. | |||
| Issuer Country | Define the country of the card issuer for evaluating jurisdictional differences in recovery rules. | Yes | ||
| Post-Resolve Merchant Credit Checks | When enabled, QFD will continue to look for matching merchant credits after a dispute has been resolved as paid. | Yes | ||
| Recovery Currency | Settings for posted, settlement or local for AMEX, Visa and Default. | Yes | ||
| Chargeback Review | Require review by a user for all potential chargebacks? This will prevent chargebacks from being automated. | Yes |
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Denial Configuration |
| Setting Name | Description | Read Only? |
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| Deny Reasons | Lists available deny reasons and their applicability to Claim types. Some reasons can be disabled so that they are not available for use. | Yes |
| Denial Commentary | Require commentary when a user denies one, or more, disputes? | Yes |
| Deny Justifications | When enabled, deny justifications can be configured to require users to select one, or more, specific justifications for a "No Error" deny decision. These justifications are fully configurable by transaction type and fraud/non-fraud and allow the user to provide additional context to the accountholder via the resolution letter. The following "applicable to" options are supported:
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InvestigationQFD includes various automated and human-supported investigation methods. Below is a list of settings available.
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Write Off ConfigurationThe following settings allow customization of available write-off justifications.
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Accounting
| Setting | Description | Read Only? | Ticket Required? |
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| Manual Accounting | Allow access to manual accounting? (Managers only.) | Yes | |
| Second Operations | Include second operations? | Yes | |
| Non-Suspense Resolution | Use non-suspense resolution? Additional options to reverse PC at resolution. | Yes | |
| Accounting Plan | Define all accounts and/or accounting codes to be used for Accounting. Allows for export and approval after configuration. | Yes |
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Initial InteractionInitial Interaction options are available for applying automation to a claim at the time of initial contact with the accountholder. This includes settings for automatic issue of provisional credit, as well as automatically issuing final credit. These settings can be customized, based on transaction type. AutoPayAutoPay can be enabled to automatically pay a claim during the initial interaction with the accountholder. This feature allows you to establish a dollar threshold for claims that should be automatically granted provisional or final credit. When the amount of the claim is below the defined threshold, and does not meet any specific exclusion criteria, a credit is issued and communicated to the accountholder immediately. This frees up users to spend more time on claims with higher loss potential and improves the customer experiencing by streamlining the process and providing a quick resolution to their issue.
ExclusionsBy default, QFD will not automatically pay or grant provisional credit for:
*The posted transaction will be autopaid if under threshold. The following settings are available for customizing exclusion criteria.
Provisional CreditIf provisional credit was not automatically granted as as a result of the Initial Interaction settings above, the following options apply.
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