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Field Name | View |
|---|---|
Dispute ID | Default |
Description | Default |
Transaction Date | Default |
Dispute Amount | Default |
Dispute Status | Default |
Acquirer Network | |
Dispute Reason | |
Documentation Required | |
Remaining Recovery Amount | |
Date Chargeback Rights Expire | |
NACHA Return Deadline | |
Chargeback Rights Indicator | |
Selected Recovery Reason |
Ellipses Menu
Utilize the Ellipses Menu to access additional details about each individual dispute, including the transaction and recovery details.
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The Transaction Details modal displays additional transaction details obtained through enrichment.
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Recovery Action Details
The Recovery Action Details modal displays a table view of all recovery attempts made on the dispute. Users also have the option to expand the Dispute Recovery Actions for a more detailed view of recovery attempts.
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User Actions
The following actions are available to front office users to interact with an existing claim on behalf of the accountholder.
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Users can add files to the case to share them with the back office. This will attach the file to the case and generate a Review New Attachment Assignment in the back office.
View Case Notes
Users can access notes placed on the claim based on the specified visibility.
When visibility is set to "Customer" or "Member", the note is visible to all users
When visibility is set to "Contact Center", the note is visible to front-office and back office users, but not customers/members.
When visibility is set to "Fulfillment", the note is only visible to back office users.
When a note is placed by an intake user, the visibility is set to Contact Center.
View Case Attachments
When a document is attached to a case. users can view case attachments. Attachments are assigned a visibility setting to only display certain case attachments to each user type. Once the document is attached to the case
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