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This is the base of QFD. While not technically an addon, there are responsibilities and information similar to implementing an addon documented below.
Benefits of using this Addon
QFD is an end to end case management system for fraud and disputes. The application provides functionality for recovery, communication, accounting, multi channel intake and the ability to enable dozens of integration and automation addons.
What does it replace?
QFD replaces existing processes and tools for managing fraud and disputes both in the front office (during accountholder calls, branch walk ins, mobile and online access, etc..) and the back office (investigation, communication and resolution procedures).
What phase is this recommended in?
This will always be implemented in the first phase.
How long from phase kickoff can this be implemented?
Base QFD can typically be implemented almost immediately upon kickoff. Addons may take longer and have additional dependencies.
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Overview
Quantum Fraud & Disputes (QFD) is our cloud-based, end-to-end dispute management software that was built for issuers, developed for users. Our experts developed a chargeback management software that features automated workflows, assured compliance, seamless digital banking integrations, and continued support after onboarding.
Benefits
Assured Compliance
Our team of experts keeps QFD automatically compliant with the latest Reg E, Reg Z, Nacha, and card association mandates.
Improved Customer Experience
QFD has a self-service feature with mobile and online banking integration for increased user accessibility and convenience.
Reduced Losses
QFD’s increased operational efficiency and reduces losses through automated workflows, customized GL account tracking, and built-in regulatory requirements.
Increase Operational Efficiency
Automated and intelligent workflows powered by out-of-the-box integrations with card associations and core systems of record to reduce AHT and callbacks by 40%.
How It Works
QFD replaces the traditional, complicated, and bloated claim intake and resolution processes. Workflows are faster and accurate through automated API calls, minimizing user touch and reducing losses. Our implementation team works closely with clients throughout the onboarding process to build a tailored and efficient dispute management platform.
Implementation Timeframe
QFD Base can be implemented shortly after kickoff. Application development after pre-requisites have been submitted can take between 3 to 6 months.
Responsibilities
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Client Responsibilities |
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What does a timeline look like for implementing this addon?
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How is pricing determined?
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What success criteria should be met prior to going live?
Prior to going live, users should familiarize themselves with the application and begin to produce training material and procedures pertinent to their organization. All phase addons should have development complete and success criteria met prior to going live.
Any best practices for implementation or things to know after going live?
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