Chargeback Reason
A Cardmember selected the merchant’s option to process Recurring Billing Transactions on the Card and the Cardmember revoked their consent to process Recurring Billing Transactions from the merchant on their Card.
Description
The Issuer may charge back a Transaction using this Chargeback ISO code when a Recurring Billing merchant submits Recurring Billing Transactions subsequent to:
- The Cardmember’s revocation of consent to process Recurring Billing Transactions from that S/E merchant on the Card and either:
- The Cardmember made a reasonable attempt to notify the Recurring Billing merchant that the Cardmember has revoked their consent to process Recurring Billing Transactions from that S/E merchant on their Card, or
- If local laws or regulations prohibit requiring the Cardmember to contact the Recurring Billing S/Emerchant, then the Cardmember’s Issuer should make a reasonable attempt to notify the Recurring Billing S/E merchant on behalf of the Cardmember.
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120 days from the Network Processing Date of the Presentment of the recurring Transaction under dispute.
Dependencies
As applicable, the Issuer must provide the following for Chargebacks processed under this ISO code:
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- Cardmember attempted to resolve with merchant.
Validations
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Is Eligible for 4544 Cancellation of Recurring Goods/Services
- Is Credit Not Processed Claim Reason
- Is a POS transaction
- Transaction Amount > $25
- Is a recurring billing transaction
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- Claim Reason = MerchantRecurring AND
- IsPOSTransaction_A = true AND
- Transaction Amount > $25 AND
- Cardmember present = 9
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Card present = 8 AND
Card Capture Capability Code = 7
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Related QuestionnairesRelated Questionnaires
Amex Cancelled Recurring Questionnaire