Chargeback Reason

A Cardmember selected the merchant’s option to process Recurring Billing Transactions on the Card and the Cardmember revoked their consent to process Recurring Billing Transactions from the merchant on their Card.

Description

The Issuer may charge back a Transaction using this Chargeback ISO code when a Recurring Billing merchant submits Recurring Billing Transactions subsequent to:

1. The Cardmember’s revocation of consent to process Recurring Billing Transactions from that merchant on the Card and either:
   1. The Cardmember made a reasonable attempt to notify the Recurring Billing merchant that the Cardmember has revoked their consent to process Recurring Billing Transactions from that merchant on their Card, or
   2. If local laws or regulations prohibit requiring the Cardmember to contact the Recurring Billing merchant, then the Cardmember’s Issuer should make a reasonable attempt to notify the Recurring Billing merchant on behalf of the Cardmember.

Conditions

The following conditions exist for Chargebacks processed under this ISO Code:

1. Either of the following may apply:
   1. The Chargeback is limited to Transaction(s) submitted by the Recurring Billing merchant after the notification of the revocation of the Cardmember’s consent to process Recurring Billing Transactions on the Card, or
   2. The Chargeback is limited to the amount of Goods not received or Services unused after the Cardmember revoked their consent, and
      1. The Cardmember made a reasonable attempt to notify the Recurring Billing merchant that the Cardmember has revoked their consent to process Recurring Billing Transactions from that merchant on their Card, or
      2. If local laws or regulations prohibit requiring the Cardmember to contact the Recurring Billing merchant, then the Cardmember’s Issuer should make a reasonable attempt to notify the Recurring Billing merchant on behalf of the Cardmember.

Timeframes

120 days from the Network Processing Date of the Presentment of the recurring Transaction under dispute.

Dependencies

• Cardmember attempted to resolve with merchant