Conditions

An issuer may initiate a dispute under dispute condition 13.2: Cancelled Recurring Transaction for the following reasons:

Either:

• The cardholder withdrew permission to charge the account for a recurring transaction or, in the Europe region, an installment transaction.
• The acquirer or merchant received notification that, before the transaction was processed, the cardholder’s account was closed or, in the Europe region, facilities were withdrawn or the cardholder deceased.

Time Limit

120 calendar days from the Transaction Processing Date

Dependencies

Certification of either:

• The date the service was cancelled
• The date the Merchant was notified that the account was closed

Related Questionnaires

Cancelled Recurring | Visa