Conditions

An issuer may initiate a dispute under dispute condition 12.2: Incorrect Transaction Code for the following reasons:

• One of the following:
  • A credit was processed as a debit.
  • A debit was processed as a credit.
  • A credit refund was processed instead of a Reversal or an Adjustment.

Time Limit

120 calendar days from either:

• The Transaction Processing Date
• For a credit refund that was processed instead of a Reversal or an Adjustment, the Processing Date of the credit refund

Dependencies

• Certification that either:
  • Credit was processed as a debit.
  • Debit was processed as a credit.
• For a credit refund that was processed instead of a Reversal or an Adjustment, both:
  • An explanation of why the credit refund was processed in error
  • Date of the original Transaction and Credit Transaction

  • The Transaction ID of the Incorrect Transaction 

Related Questionnaires

Visa Charged Instead of Credited Questionnaire

Visa Credited Instead of Charged Questionnaire