Conditions

An issuer may initiate a dispute under dispute Condition 13.4: Counterfeit Merchandise for the following reasons:

The merchandise was identified as counterfeit by one or more of the following:

• The owner of the intellectual property or its authorized representative
• A customs agency, law enforcement agency, or other government agency
• A third-party expert

Time Limit

A Dispute must be processed no later than 120 calendar days from one of the
following:

• The Transaction Processing Date
• The date the Cardholder received the merchandise
• The date on which the Cardholder was notified that the merchandise was counterfeit

Dependencies

Certification of all of the following:

• That the Cardholder received notification from one of the entities listed in Section 11.10.5.1, Dispute Condition 13.4: Counterfeit Merchandise – Dispute Reasons, that the merchandise is counterfeit
• The date the Cardholder received the merchandise or received notification that the merchandise was counterfeit
• A description of the counterfeit merchandise
• The disposition of the merchandise
• Information about the entity that indicated the merchandise to be counterfeit, including the name of the entity providing the notification and validation that the entity is qualified to provide the notification

Related Questionnaires

Visa Questionnaire - Merchandise Counterfeit