Credit Not Processed 13.6
- Nick Facca
- Devan Robertson
Owned by Nick Facca
Conditions
An issuer may initiate a Dispute under Dispute Condition 13.6: Credit Not Processed for the following reason:
Either:
- The cardholder received a credit or voided transaction receipt that was not processed.
- For an ATM Transaction, the cardholder disputes the validity of the adjustment, including a shared deposit adjustment, because the original transaction was either cancelled or reversed.
Time Limit
Before initiating a Dispute, an Issuer must wait 15 calendar days1 from the date on the Credit Transaction Receipt. This requirement does not apply if the Credit Transaction Receipt is undated.
A Dispute must be processed no later than 120 calendar days from either:
- The Transaction Processing Date
- The date on the Credit Transaction Receipt
For an ATM Transaction, a Dispute must be processed no later than 120 calendar days from the Transaction Processing Date of the Adjustment, including a Shared Deposit Adjustment.
Dependencies
- A copy of the Credit Transaction Receipt or voided Transaction Receipt
- The answer to "Where you provided a credit voucher, voided transaction receipt..." must be "Yes". (Version 3.16)
21.2 Mandate
The following, additional requirements have been added to comply with 21.2 mandates:
- Was a credit voucher, voided transaction receipt or refund acknowledgement given?
- Is the credit voucher, transaction receipt, or refund acknowledgement dated?
- Date of credit voucher, transaction receipt or refund acknowledgement.
- Date the cardholder cancelled the service or returned the merchandise.