Cancelled Recurring | Visa

Which of the following would you like to report?

I participated in this transaction, but there is a problem.

Which of the following best describes the reason for your dispute?

I have an issue with a recurring transaction on my account.

Question	Type	Values	Mandatory/Optional/Conditional	Notes

Question	Type	Values	Mandatory/Optional/Conditional	Notes
When did you cancel the recurring transaction?	Date		Mandatory
Why did you cancel?	Freeform Text		Mandatory
How did you contact the merchant to cancel?	Single Select	Call Center/SMS/Text Message Email Mail In-Person Application Name	Mandatory
Which did you use to contact the merchant?	Single Select	Call Center SMS/Text Message Both	Conditional	When “Call Center/SMS/Text Message” is selected under “How did you contact the merchant to cancel?”
Please provide the number you contacted.	Freeform Text		Conditional	Follows “Which did you use to contact the merchant?”
Please provide the email address you contacted.	Freeform Text		Conditional	When “Email” is selected under “How did you contact the merchant to cancel?”
Please provide the mailing address you contacted.	Freeform Text		Conditional	When “Mail” is selected under “How did you contact the merchant to cancel?”
Please provide the physical address you contacted.	Freeform Text		Conditional	When “In-Person” is selected under “How did you contact the merchant to cancel?”
Please provide the Application Name you used to cancel.	Freeform Text		Conditional	When “Application Name” is selected under “How did you contact the merchant to cancel?”
Was another form of payment provided for this transaction?	Yes/No		Mandatory
Please describe the other form of payment.	Freeform Text		Conditional	When “Yes” to “Was another form of payment provided for this transaction?”
Do you have any additional information that should be provided to the merchant regarding your dispute?	Yes/No		Mandatory
Please provide any additional information. This will be provided to the merchant.	Freeform Text		Conditional	When “Yes” to “Do you have any additional information that should be provided to the merchant regarding your dispute?”
Do you have any additional information to provide about this dispute?	Yes/No		Mandatory
Please provide any additional information.	Freeform Text		Conditional	When “Yes” to “Do you have any additional information to provide about this dispute?”

QFD Knowledgebase

Cancelled Recurring | Visa

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