Chargeback Reason

Cardmember was billed for a Charge, which was settled through other means.

Description

After having offered his/her Card for payment of a Transaction, the Cardmember later decided to settle the obligation through other means. The merchant provided a receipt to the Cardmember for the preferred payment method and the Cardmember assumed that the earlier Card Transaction would be cancelled. This same Transaction was sent for payment and appears on the Cardmember statement.

Conditions

N/A

Timeframes

120 days from the Network Processing Date of the Presentment

Dependencies

N/A

Document Requirements

• Proof of Payment - Required when Cardmember disputed payment by other means.

Related Questionnaires

Amex Charged More Than Once Questionnaire