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1. The Cardmember has failed in a good faith attempt with the S/E merchant to return Goods or cancel Services.
2. The Chargeback amount is limited to the disputed amount of the Transaction.
3. For Damaged or Defective chargebacks, the Cardmember must comply with the S/Emerchant's return policy when attempting to return the Goods or cancel the Services.

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• 120 days from the date of receipt of Goods or Services
• 120 days from the Network Processing Date of the Presentment

Dependencies

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• Cardmember attempted to resolve with merchant

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Excerpt
hidden true name Validations
Validation Value Logic Associated Rule(s) Within association window for submitting the chargeback True See timeframes HasChargebackWindowExpired Is Eligible for 4553 Not as Described or Defective Merchandise Is Not as Described or Defective Merchandise Claim Reason Is a POS transaction Transaction Amount > $25 True Claim Reason = MerchantDamagedDefective, MerchantQuality, MerchantNotAsDescribed AND IsPOSTransaction_A = true AND Transaction Amount > $25 Is4553EligibleCheck_A A transactions to fund a Stored Value Digital Facility (SVDF). False MCC = 6540 IsSDVFTransaction_A

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Related Questionnaires

Amex Not As Described Questionnaire

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