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Is the issue you are reporting related to a transaction made with your card?

No

Credit and debit transactions can be disputed

Orah tabs page

indexInGroup	1
tabsPageTitle	Unauthorized
primaryTab	true
colorPalettes	Default
color	#0052CC
id	o6hsejbujw

Which of the following would you like to report?

I did not authorize a debit or credit to my account.

Question	Type	Mandatory/Optional/Conditional	Notes
Have you ever done business with the merchant(s) involved in the fraudulent transaction(s)?	Yes/No	Mandatory
Do you utilize any mobile wallet that the funds were accidentally sent from?	Yes/No	Mandatory
Do you suspect anyone that may have performed this RTP?	Yes/No	Mandatory
Please provide the suspect's information.	Freeform Text	Conditional	When “Yes” to “Do you suspect anyone that may have performed this RTP?”
Please describe the reason you are requesting the Real Time Payment (RTP) should be returned?	Freeform Text	Mandatory
Do you have any additional information to provide about this dispute?	Yes/No	Mandatory
Please provide any additional information.	Freeform Text	Conditional	When “Yes” to “Do you have any additional information to provide about this dispute?”

Orah tabs page

indexInGroup	2
tabsPageTitle	Incorrect
colorPalettes	Default
color	#0052CC
id	ql5fbelmpzg

Which of the following would you like to report?

I authorized a transaction, but it is incorrect.

Which of the following best describes the reason for your dispute?

My credit was applied to the wrong account.

Question	Type	Mandatory/Optional/Conditional	Notes
What was the correct account number?	Freeform Text	Mandatory
Do you have any additional information that should be provided to the merchant regarding your dispute?	Yes/No	Mandatory
Please provide any additional information.	Freeform Text	Conditional	When “Yes” to “Do you have any additional information that should be provided to the merchant regarding your dispute?”
Do you have any additional information to provide about this dispute?	Yes/No	Mandatory
Please provide any additional information.	Freeform Text	Conditional	When “Yes” to “Do you have any additional information to provide about this dispute?”

Which of the following best describes the reason for your dispute?

My account was credited for the wrong amount.

Question	Type	Mandatory/Optional/Conditional	Notes
Were you credited more than expected?	Yes/No	Mandatory
Please note this will result in the full amount being returned to the sender.		Conditional	When “Yes” to “Were you credited more than expected?”
What is the correct amount?	Freeform Text	Mandatory
Do you have any additional information that should be provided to the merchant regarding your dispute?	Yes/No	Mandatory
Please provide any additional information.	Freeform Text	Conditional	When “Yes” to “Do you have any additional information that should be provided to the merchant regarding your dispute?”
Do you have any additional information to provide about this dispute?	Yes/No	Mandatory
Please provide any additional information.	Freeform Text	Conditional	When “Yes” to “Do you have any additional information to provide about this dispute?”

Which of the following best describes the reason for your dispute?

I was credited more than once.

Question	Type	Mandatory/Optional/Conditional	Notes
Do you have any additional information that should be provided to the merchant regarding your dispute?	Yes/No	Mandatory
Please provide any additional information.	Freeform Text	Conditional	When “Yes” to “Do you have any additional information that should be provided to the merchant regarding your dispute?”
Do you have any additional information to provide about this dispute?	Yes/No	Mandatory
Please provide any additional information.	Freeform Text	Conditional	When “Yes” to “Do you have any additional information to provide about this dispute?”

Orah tabs page

indexInGroup	3
tabsPageTitle	Missing Deposit
colorPalettes	Default
color	#0052CC
id	waczugrz8al

Which of the following would you like to report?

I’m expecting a credit, but it is missing.

Tell us the reason behind this dispute.

I

...

am missing a Real Time Payment.

Question	Type	Mandatory/Optional/Conditional	Notes
Who sent the credit?	Freeform Text	Mandatory
What was the exact amount you were expecting to receive?	Freeform Text	Mandatory
What date were you expecting this credit?	Date	Mandatory
Have you contacted the sender to confirm funds were sent?	Yes/No	Mandatory
What was the sender’s response?	Freeform Text	Conditional	When “Yes” to “Have you contacted the sender to confirm funds were sent?”
Are you able to provide any documentation supporting your dispute?	Yes/No	Mandatory
Do you have any additional information that should be provided to the merchant regarding your dispute?	Yes/No	Mandatory
Please provide any additional information.	Freeform Text	Conditional	When “Yes” to “Do you have any additional information that should be provided to the merchant regarding your dispute?”
Do you have any additional information to provide about this dispute?	Yes/No	Mandatory
Please provide any additional information.	Freeform Text	Conditional	When “Yes” to “Do you have any additional information to provide about this dispute?”

Orah tabs page

indexInGroup	4
tabsPageTitle	Merchandise/Service Issue
colorPalettes	Default
color	#0052CC
id	sjsvhdn6k2e

Which of the following would you like to report?

I authorized a debit to my account, but there is a problem and I need to dispute it.

Question	Type	Values	Mandatory/Optional/Conditional	Notes
Is this dispute in regards to merchandise or services not received?	Yes/No		Mandatory
Please describe what was purchased and any additional details about the transaction that will help us investigate your dispute.	Freeform Text		Conditional	When “Yes” to “Is this dispute in regards to merchandise or services not received?”
Were you tricked or persuaded into authorizing this purchase?	Yes/No		Mandatory
Is this dispute in regards to a scam?	Yes/No		Mandatory
Was the scam related to a disaster?	Yes/No		Conditional	When “Yes” to “Is this dispute in regards to a scam?”
What entity did the scammer impersonate?	Freeform Text		Conditional	Follows “Was the scam related to a disaster?”
Were you contacted by anyone requesting a payment?	Yes/No		Conditional	Follows “What entity did the scammer impersonate?”
Who initiated contact for this purchase?	Single Select	I contacted the merchant to make this purchase I was contacted by the merchant to make this purchase	Conditional	Follows “Were you contacted by anyone requesting a payment?”
Please provide a detailed description of the scam.	Freeform Text		Conditional	Follows “Who initiated contact for this purchase?”
Please provide a detailed description of your dispute.	Freeform Text		Mandatory
Do you have any additional information that should be provided to the merchant regarding your dispute?	Yes/No		Mandatory
Please provide any additional information.	Freeform Text		Conditional	When “Yes” to “Do you have any additional information that should be provided to the merchant regarding your dispute?”
Do you have any additional information to provide about this dispute?	Yes/No		Mandatory
Please provide any additional information.	Freeform Text		Conditional	When “Yes” to “Do you have any additional information to provide about this dispute?”

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