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For an ATM Transaction, a Dispute must be processed no later than 120 calendar days from the Transaction Processing Date of the Adjustment, including a Shared Deposit Adjustment.

Dependencies

  • A copy of the Credit Transaction Receipt or voided Transaction Receipt
  • The answer to "Where you provided a credit voucher, voided transaction receipt..." must be "Yes".  (Version 3.16)
Info
title21.2 Mandate

The following, additional requirements have been added to comply with 21.2 mandates:

  • Was a credit voucher, voided transaction receipt or refund acknowledgement given?
  • Is the credit voucher, transaction receipt, or refund acknowledgement dated?
  • Date of credit voucher, transaction receipt or refund acknowledgement.
  • Date the cardholder cancelled the service or returned the merchandise.

Related Questionnaires

Visa Questionnaire - Credit Not Processed