The Cardmember has failed in a good faith attempt with the S/E merchant to return Goods or cancel Services.
The Chargeback amount is limited to the disputed amount of the Transaction.
For Damaged or Defective chargebacks, the Cardmember must comply with the S/Emerchant's return policy when attempting to return the Goods or cancel the Services.

Dependencies

For "not as described":
- Cardmember Documentation or Issuer Declaration detailing the Cardmember's Good Faith attempt(s) to return the Goods or cancel the Services (including the date(s), person(s) contacted, and communication method(s) used by the Cardmember),
- Record of Charge or other Documentation containing a written description of the Goods or Service(s) purchased.
- A description of the Goods or Services received
- Proof of return of Goods or cancellation of Services, when applicable
For "defective", Cardmember Documentation or Issuer Declaration of the defect
For "quality", Cardmember Documentation or Issuer Declaration of the quality issue.

Cardmember attempted to resolve with merchant

Excerpt
hidden true
name Validations

Validation Value Logic Associated Rule(s)
Within association window for submitting the chargeback True See timeframes HasChargebackWindowExpired
Is Eligible for 4553 Not as Described or Defective Merchandise
Is Not as Described or Defective Merchandise Claim Reason
Is a POS transaction
Transaction Amount > $25
True
Claim Reason = MerchantDamagedDefective, MerchantQuality, MerchantNotAsDescribed AND
IsPOSTransaction_A = true AND
Transaction Amount > $25
Is4553EligibleCheck_A
A transactions to fund a Stored Value Digital Facility (SVDF). False
MCC = 6540
IsSDVFTransaction_A
...