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| Tip |
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| title | Extension: Deny Reasons |
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|
By default, all supported deny reasons are enabled in the application. Unwanted deny reasons can be disabled in Client Settings. Note that some deny reasons cannot be disabled because they are operationally necessary. Those specific reasons are called out in the table below. |
| Deny Reason | Applicable Claim Types | Correspondence | Description |
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| ATM Deposit | |
| | Multiexcerpt include |
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| MultiExcerptName | glossary_description |
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| PageWithExcerpt | ATM Deposit Deny Reason |
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| shouldDisplayInlineCommentsInIncludes | false |
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|
|
| Deposit Not Received | Missing Deposit (ACH/Wire) | Missing Deposit Not Received | | Multiexcerpt include |
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| macro_uuid | 7fafc2dc-5bd9-47b4-a10d-a71fef3f70d0 |
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| MultiExcerptName | glossary_description |
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| PageWithExcerpt | Deposit Not Received |
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| shouldDisplayInlineCommentsInIncludes | false |
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|
|
| Duplicate Dispute | All | Duplicate Dispute Deny |
Letter Letter | | Multiexcerpt include |
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| MultiExcerptName | glossary_description |
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| PageWithExcerpt | Merchant Issued Credit |
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| shouldDisplayInlineCommentsInIncludes | false |
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|
|
| Misrouted Case | Check | N/A | | Multiexcerpt include |
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| MultiExcerptName | glossary_description |
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| PageWithExcerpt | Misrouted Case |
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| shouldDisplayInlineCommentsInIncludes | false |
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|
|
| Missing Deposit No Error | Missing Deposit (ACH/Wire) | Missing Deposit No Error |
| Multiexcerpt include |
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| MultiExcerptName | glossary_description |
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| PageWithExcerpt | Missing Deposit No Error Deny |
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shouldDisplayInlineCommentsInIncludes | falseSent when a Missing Deposit dispute is denied and the reason is "No Error". If a provisional credit has been issued, notice of the reversal, and any applicable disclaimer(s), are included. |
| Missing Deposit Partial Deny | Missing Deposit (ACH/Wire) | Missing Deposit Partial Deny | Sent when a Missing Deposit dispute is partially recovered and the balance is denied. |
| Money Transfer | Card, Non-Fraud | Money Transfer Deny |
Letter | | Multiexcerpt include |
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| MultiExcerptName | glossary_description |
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| PageWithExcerpt | Money Transfer |
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| shouldDisplayInlineCommentsInIncludes | false |
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|
|
| No Error | All | No Error Deny |
Letter Letter | | Multiexcerpt include |
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| MultiExcerptName | glossary_description |
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| PageWithExcerpt | No Error |
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| shouldDisplayInlineCommentsInIncludes | false |
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|
|
| Not Posted | Card | Never Posted Deny |
Letter | | Multiexcerpt include |
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| MultiExcerptName | glossary_description |
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| PageWithExcerpt | Not Posted |
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| shouldDisplayInlineCommentsInIncludes | false |
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|
|
| Out of Timeframe | ACH, Card, RTP, Zelle | Out of Timeframe |
Letter | | Multiexcerpt include |
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| MultiExcerptName | glossary_description |
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| PageWithExcerpt | Out of Timeframe |
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|
|
1 Letter | | Multiexcerpt include |
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| MultiExcerptName | glossary_description |
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| PageWithExcerpt | Posted Late |
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| shouldDisplayInlineCommentsInIncludes | false |
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|
|
| Proof of Authorization | ACH, Card | Proof of Authorization Letter | | Multiexcerpt include |
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| MultiExcerptName | glossary_description |
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| PageWithExcerpt | Proof of Authorization |
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| shouldDisplayInlineCommentsInIncludes | false |
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|
|
| Resolved as Processed | Missing Deposit (ACH/Wire) | Missing Deposit Processed | | Multiexcerpt include |
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| MultiExcerptName | glossary_description |
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| PageWithExcerpt | Resolved as Processed |
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| shouldDisplayInlineCommentsInIncludes | false |
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|
|
| Valid Card Present | Card | Valid Card Present Deny |
Letter | | Multiexcerpt include |
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| MultiExcerptName | glossary_description |
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| PageWithExcerpt | Valid Card Present |
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| shouldDisplayInlineCommentsInIncludes | false |
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|
|
| Withdrawn | All | Withdrawn Letter | | Multiexcerpt include |
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| MultiExcerptName | glossary_description |
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| PageWithExcerpt | Withdrawn |
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| shouldDisplayInlineCommentsInIncludes | false |
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|
|
| Note |
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| title | Limited Deny Reasons |
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|
Only "Merchant Issued Credit" and "Withdrawn" are available if final credit has been issued. |
Optional Settings
| Multiexcerpt include |
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| MultiExcerptName | Denial Configuration |
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| PageWithExcerpt | 2023-08-20_01-25-52_Configuration Portal |
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shouldDisplayInlineCommentsInIncludes | falseCheck out denial configurations in Config App under the Investigation tab.| Anchor |
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| Deny_Debit_Date |
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| Deny_Debit_Date |
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|
Deny Debit Date
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When a disputed transaction is denied, the user will be prompted to send the associated denial letter. By default, this option is set to "Yes". The Letter Content Preview section is displayed, and the content of the letter is visible to the user before the deny action is applied. Depending on your letter configuration, additional options may be available for customizing the letter before it is transmitted, such as including optional content. When the action is applied, a correspondence assignment is generated. See Letters for a full list.
References
| Stagil incoming links macro |
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