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Tip
titleExtension: Deny Reasons

By default, all supported deny reasons are enabled in the application.  Unwanted deny reasons can be disabled in Client Settings.  Note that some deny reasons cannot be disabled because they are operationally necessary.  Those specific reasons are called out in the table below.


Deny ReasonApplicable Claim TypesCorrespondenceDescription
ATM Deposit

ATM Deposit


Multiexcerpt include
MultiExcerptNameglossary_description
PageWithExcerptATM Deposit Deny Reason
shouldDisplayInlineCommentsInIncludesfalse

Deposit Not ReceivedMissing Deposit (ACH/Wire)
2024-01-29_00-00-42_
Missing Deposit Not Received

Multiexcerpt include
macro_uuid7fafc2dc-5bd9-47b4-a10d-a71fef3f70d0
MultiExcerptNameglossary_description
PageWithExcerptDeposit Not Received
shouldDisplayInlineCommentsInIncludesfalse

Duplicate DisputeAllDuplicate Dispute Deny
Letter

Multiexcerpt include
MultiExcerptNameglossary_description
PageWithExcerptDuplicate Dispute
shouldDisplayInlineCommentsInIncludesfalse

Merchant Issued CreditACH, Card, ZelleMerchant Credit Deny Letter, Merchant Credit Partial Deny
Letter

Multiexcerpt include
MultiExcerptNameglossary_description
PageWithExcerptMerchant Issued Credit
shouldDisplayInlineCommentsInIncludesfalse

Misrouted CaseCheckN/A

Multiexcerpt include
MultiExcerptNameglossary_description
PageWithExcerptMisrouted Case
shouldDisplayInlineCommentsInIncludesfalse

Missing Deposit No ErrorMissing Deposit (ACH/Wire)

Missing Deposit No Error

Multiexcerpt include
MultiExcerptNameglossary_description
PageWithExcerptMissing Deposit No Error Deny
shouldDisplayInlineCommentsInIncludesfalse

Sent when a Missing Deposit dispute is denied and the reason is "No Error".  If a provisional credit has been issued, notice of the reversal, and any applicable disclaimer(s), are included.

Missing Deposit Partial DenyMissing Deposit (ACH/Wire)Missing Deposit Partial Deny
Multiexcerpt includeMultiExcerptNameglossary_descriptionPageWithExcerptMissing Deposit Partial DenyshouldDisplayInlineCommentsInIncludesfalse

Sent when a Missing Deposit dispute is partially recovered and the balance is denied.  

Money TransferCard, Non-FraudMoney Transfer Deny
Letter

Multiexcerpt include
MultiExcerptNameglossary_description
PageWithExcerptMoney Transfer
shouldDisplayInlineCommentsInIncludesfalse

No ErrorAllNo Error Deny
Letter
, No Error Partial Deny
Letter

Multiexcerpt include
MultiExcerptNameglossary_description
PageWithExcerptNo Error
shouldDisplayInlineCommentsInIncludesfalse

Not PostedCardNever Posted Deny
Letter

Multiexcerpt include
MultiExcerptNameglossary_description
PageWithExcerptNot Posted
shouldDisplayInlineCommentsInIncludesfalse

Out of TimeframeACH, Card, RTP, ZelleOut of Timeframe
Letter

Multiexcerpt include
MultiExcerptNameglossary_description
PageWithExcerptOut of Timeframe

1

Deny
shouldDisplayInlineCommentsInIncludesfalse

Posted LateCardPosted Late Deny
Letter

Multiexcerpt include
MultiExcerptNameglossary_description
PageWithExcerptPosted Late
shouldDisplayInlineCommentsInIncludesfalse

Proof of AuthorizationACH, CardProof of Authorization Letter

Multiexcerpt include
MultiExcerptNameglossary_description
PageWithExcerptProof of Authorization
shouldDisplayInlineCommentsInIncludesfalse

Resolved as ProcessedMissing Deposit (ACH/Wire)Missing Deposit Processed

Multiexcerpt include
MultiExcerptNameglossary_description
PageWithExcerptResolved as Processed
shouldDisplayInlineCommentsInIncludesfalse

Valid Card PresentCardValid Card Present Deny
Letter

Multiexcerpt include
MultiExcerptNameglossary_description
PageWithExcerptValid Card Present
shouldDisplayInlineCommentsInIncludesfalse

WithdrawnAllWithdrawn Letter

Multiexcerpt include
MultiExcerptNameglossary_description
PageWithExcerptWithdrawn
shouldDisplayInlineCommentsInIncludesfalse


Note
titleLimited Deny Reasons

Only "Merchant Issued Credit" and "Withdrawn" are available if final credit has been issued.

Optional Settings

Multiexcerpt includeMultiExcerptNameDenial ConfigurationPageWithExcerpt2023-08-20_01-25-52_Configuration PortalshouldDisplayInlineCommentsInIncludesfalseCheck out denial configurations in Config App under the Investigation tab.

Anchor
Deny_Debit_Date
Deny_Debit_Date
Deny Debit Date

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When a disputed transaction is denied, the user will be prompted to send the associated denial letter. By default, this option is set to "Yes". The Letter Content Preview section is displayed, and the content of the letter is visible to the user before the deny action is applied. Depending on your letter configuration, additional options may be available for customizing the letter before it is transmitted, such as including optional content. When the action is applied, a correspondence assignment is generated.  See Letters for a full list.


Rule(s)Denied

References

Stagil incoming links macro

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