At any time during the case life-cycle a user may decide to write off a dispute. This dispute-level action will prompt the user to provide an explanation. When this action is processed, the necessary accounting adjustments will be created based on the accounting rules defined. When Decision Approval Approvals is enabled, approval may be required before the write off is executed. A write off may also be executed by the system in certain scenarios, such as when a claim is paid and there is insufficient funds in suspense to credit he account holder (see Paid).
| Drawio |
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| border | false |
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| viewerToolbar | true |
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| |
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| fitWindow | false |
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| diagramName | WriteOff |
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| simpleViewer | false |
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| links | auto |
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| tbstyle | top |
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| lbox | true |
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| diagramWidth | 642 |
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Configuration
If configured, Write Off Approval is required.
Configuration
Approvals
| Multiexcerpt include |
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| MultiExcerptName | Approval Intro |
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| PageWithExcerpt | Configuration |
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| shouldDisplayInlineCommentsInIncludes | false |
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| Multiexcerpt include |
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| MultiExcerptName | WriteOff Configuration |
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| PageWithExcerpt | Configuration |
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| shouldDisplayInlineCommentsInIncludes | false |
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Write Off Justifications Examples
| Applicable When | Justification Reason | Description |
|---|
| Always | Accountholder Satisfaction | Use when the agent writes off the dispute as a courtesy to the customer/member |
| Fraud | 60-day Rule | Use when the agent applies the 60-day rule to write off regulation-protected disputes that are otherwise stale dated |
| Fraud | True Fraud | Use when there are no recovery rights and through an investigation it was determined that the transaction activity truly is unauthorized |
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