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NoneSetAmountInDisputeStatus
Description


Excerpt

When the   precondition for the Dispute Status Maintenance flow is set to "MANUAL", this assignment is generated to place the account of the disputed transaction into a dispute status.  The dispute status prevents the amount from being included in minimum payment and interest calculations.  Depending on the configuration, one, or more, of the following assignments are created.  These assignments apply to both the “add” and “remove” action. 


Details

Assignment Type: User

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SLA

Ability to add or remove amount in dispute.


SLA

Goal: 1 Day; Urgency +5

Deadline: 3 Days' Urgency +5

Work QueueSetAmountInDisputeStatus
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StageExecute
NodeInterest Maintenance



When an amount is placed in dispute status with the credit card processor, that amount is excluded from interest and minimum payment calculations until it is removed from dispute status. This is typically used for non-fraud claims where a chargeback has not been filed and a provisional credit has not been issued. The Set Amount in Dispute assignment prompts an analyst to add or remove the amount to the dispute status. 

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How to complete the Set Amount in Dispute assignment

  1. Click the Add Amount in Dispute Status button or the Remove Amount in Dispute Status button.

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    titleClick here to see the expanded assignment...

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  2. Using your firm's external credit reporting system, make the adjustment per QFD's instructions. 

  3. Return to QFD and check the box next to "I certify the above adjustment has been completed."

  4. Click the Apply button.

  5. Click the Process Actions button.