Overview
QFD allows pending charges to be disputed. Pending charges are called holds or authorizations. The purpose of the Authorization Review assignment is to confirm that the pending charge posted to the account. QFD will check for the posting for up to five business days. Defer to internal guidelines to know if users should be trained to grant additional time for the authorization to post or if five business days is satisfactory.
How-To
Use the example claim you've prepared for the walkthrough.
Step 1:
Other Actions
The Other Actions menu offers additional actions and information that allows the user to effectively work the task.
Still Pending
XYZ
Deny Dispute
XYZ
Mark Assignment As Unworkable
Assignments that cannot be worked due to a technical issue can be marked as unworkable. This action will move the unworkable task to the Unworkable Assignment Group where leadership can review the scenario and take steps to resolve it.
Technical errors that require the task to be marked as unworkable include QFD not reflecting correct data or when a user takes an action on the task, the action does not process and the assignment loops.
