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Template


<LogoImage> 
Date: <Date>

<MailingAddressLine1>
<MailingAddressLine2>
<City>, <State> <Zip>
RE: Case <CaseNumber> for account ending in <AccountLast4>
<Greeting>

<LetterBody>

<Closing>
<Signature>
<Footer>


Sample


Date: 3/1/2018

John Connor
123 Mockingbird Way
Sacramento, CA 94203
RE: Case 1903010008C for account ending in 1234

Dear John,

This correspondence is to confirm that we received a dispute from you on 3/1/2018 totaling $397.00 for the following transactions:

Date

Description

Amount

Disputed Amount

01/03/2018

WWW.CAREMARK.COM 888-892-7227 IL

$200.00

$200.00

01/05/2018

AMAZON.COM AMZN.COM/BILL107

$197.00

$197.00


What Happens Next

  • To prevent any additional activity, your account has been closed and we have opened a new account with a different account number. Your new card(s) should arrive in 7-10 days.
  • We have issued you a provisional credit in the amount of $397.00 while we investigate your claim. You will have full use of the funds during our investigation.
  • Please keep in mind that our investigation can take up to 90 days to complete.


If you have any questions, please feel free to call us at 1-888-829-1928.
Thank you for being a Quavo customer.

Sincerely,
Card Operations

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