The Mastercard recovery strategy includes a number of recovery options.
Flow
Like most chargeback processes, the Mastercard process includes 3 typical steps: chargeback, pre-arbitration and arbitration. Arbitration Chargeback is a legacy cycle that is supported when certain conditions are met, but is being phased out in 2020 as part of the Mastercard Dispute Resolution Initiative. Click on each of the steps below for more details.