A dispute may be continued after the chargeback cycles have completed by using the pre-arbitration, when applicable, and the arbitration case filing process. An issuer may accept responsibility for a pre-arbitration or arbitration case at any time, before a response or ruling is received, by executing the withdraw action.
A pre-arbitration case filing is required prior to escalation to an arbitration case for all disputes with the exception of the following chargebacks.
- ATM Disputes
- Authorization-related Chargebacks
- Chip Liability Shift
- Chip Liability Shift Lost Stolen NRI
Note: This exception does not apply when the reason code is changed.
When pre-arbitration is pursued in the MC Review Representment flow, this flow is executed. The system will execute the Case Filing flow and pass in the necessary details to initiate the pre-arbitration case with Mastercard. Once the case filing activities are complete, a "Pre-Arbitration Submitted" recovery action is recorded in the Recovery Action History. Then the Pre-Arbitration Response flow is executed while a response is awaited.