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Check Item Processing Flow

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Conditions

The account holder claims that they did not receive the withdraw amount requested or the correct amount deposited did not post.  This recovery option prompts a user to initiate a check item processing review.  

Flow

When the user selects this recovery option, the following flow is executed. 

Check Item Processing

User instructions are provided and the user must attest that all necessary steps were completed.

Cancel Recovery

The system exits the flow and returns the user to Review Recovery Options.

Rule(s)ManualCheckItemProcessing

References

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