Merchandise or Service
Question | Property | Type | Values | Mandatory/Optional/Conditional | Notes |
|---|---|---|---|---|---|
| What was misrepresented? | MerchandiseOrService | Radio | Merchandise, Service | Mandatory |
Dispute Amount
Question | Property | Type | Values | Mandatory/Optional/Conditional | Notes |
|---|---|---|---|---|---|
| Are you disputing the full amount of the transaction? | DisputingFullAmount | Yes/No | Mandatory | ||
What amount are you disputing? | DifferentDisputeAmount | Text | Mandatory if DisputingFullAmount="No" |
Merchandise Quality Details
Question | Property | Type | Values | Mandatory/Optional/Conditional | Notes |
|---|---|---|---|---|---|
| Please provide a description of the merchandise and the quality issue. | MerchandiseDescription | Text | Mandatory | ||
| When did you receive the merchandise? | ReceiveDate | Date | Mandatory |
Merchandise Return
Question | Property | Type | Values | Mandatory/Optional/Conditional | Notes |
|---|---|---|---|---|---|
| Did you return the merchandise? | WasMerchandiseReturned | Yes/No | Mandatory | ||
| When did you return the merchandise? | CardholderReturnedDate | Date | Mandatory if WasMerchandiseReturned="Yes" | ||
| What return method did you use? | ReturnMethod | Radio | Face to Face, FedEx, DHL, UPS, Postal Service, Other | Mandatory if WasMerchandiseReturned="Yes" | |
| What was the tracking number? | ReturnTrackingNumber | Text | Mandatory if ReturnMethod="FedEx", "DHL", "UPS", or "Postal Service" | ||
| Please Explain. | OtherPleaseExplain | Text | Mandatory if ReturnMethod="Other" | ||
| Did you attempt to return the merchandise? | WasReturnAttempted | Yes/No | Mandatory if WasMerchandiseReturned="No" | ||
| When did you attempt to return it? | AttemptedReturnDate | Date | Mandatory if WasReturnAttempted="Yes" | ||
| Please provide a detailed description of how you attempted to return and the disposition of the merchandise. | DetailedDescription | Text | Mandatory if WasReturnAttempted="Yes" | ||
| Please explain why a return was not attempted | NoAttemptReturnExplanation | Text | Mandatory if WasReturnAttempted="No" | ||
| Do you have any additional details about the return? | HasAdditionalReturnDetails | Yes/No | Mandatory | ||
Please provide any additional details about the return. | AdditionalReturnDetails | Text | Mandatory if HasAdditionalReturnDetails="Yes" |
Service Quality Details
Question | Property | Type | Values | Mandatory/Optional/Conditional | Notes |
|---|---|---|---|---|---|
| Please provide a description of the service and the quality issue. | ServiceDescription | Text | Mandatory | ||
| Is the dispute regarding the interruption of an ongoing service? | OngoingService | Yes/No | Mandatory | ||
| When did the interruption of the service occur? | ServiceInterruptionDate | Date | Mandatory if OngoingService="Yes" | ||
| When did you receive the service? | ReceiveDate | Date | Mandatory if OngoingService="No" |
Resolve with Merchant
Question | Property | Type | Values | Mandatory/Optional/Conditional | Notes |
|---|---|---|---|---|---|
| Did you attempt to resolve with the merchant? | ResolveWithMerchantInd | Yes/No | Mandatory | ||
| Please explain: | ResolveWithMerchantExplanation | Text | Mandatory if ResolveWithMerchantInd="Yes/No" |
Additional Information
Question | Property | Type | Values | Mandatory/Optional/Conditional | Notes |
|---|---|---|---|---|---|
| Do you have any additional information to provide about this dispute? | AdditionalInformationInd | Yes/No | Mandatory | ||
| If you have any documentation in support of your claim, please attach it now. | N/A | Attachment | Optional | Extension: Intake Attachment Prompt To prompt users to attach any available documentation during intake, set CanAttachIntakeDocs to true. | |
| Please provide any additional information. | AdditionalInformation | Mandatory if AdditionalInformationInd= "Yes" |