Timeframes

120 days from the Network Processing Date of the Presentment or

• 120 days from the date of the S/E's written acknowledgment of credit due, or
• 120 days from the Network Processing Date of the Presentment.

Conditions

The following conditions exist for Chargebacks processed under this ISO Code:

1. For Chargebacks processed under Chargeback description one (1), two (2), or three (3) of this ISO Code:
   1. The Issuer must wait fifteen (15) days from the following before processing the Chargeback:
      1. The date of the S/E's written acknowledgment of credit, or
      2. The date the Cardmember returned, refused, or cancelled the Goods or Services.
   2. The amount to be charged back is limited to the amount of the unprocessed credit of the No Show Reservation or Advance Deposit Transaction Amount or Goods and Services returned or cancelled.
2. In addition, and as applicable, the following conditions also exist for Chargebacks processed under:
   1. Chargeback description two (2) of this ISO Code - The Issuer must ensure the Cardmember made a Good Faith attempt to:
      1. Return the Goods, or cancel the order(s) for Goods or Services, and receive Credit from the S/E

Dependencies

• Issuer Declaration that indicates the Chargeback description that the Chargeback is being processed under, or
• Cardmember Documentation that a Presentment of Credit has not been received from the Acquirer that the Issuer can post to the Cardmember's Account. 

Validations

Related Questionnaires

Fraud Questionnaire