Overview
Unlike proprietary ATMs, networked ATMs are part of a larger ATM network that allows customers from various banks and financial institutions to access their accounts and perform transactions.
Visa Recovery Strategy
Mastercard Recovery Strategy
Common Assignments
Enhance
Documentation
Review Documents
Analyze
Investigation
Initial Investigation
Disposition
Disposition Case
Review Dispute Response (Visa)
Execute PreArb Response (Visa)
Review Representment (Mastercard)
Execute Case Filing (Mastercard)
Update Case Filing (Mastercard)
Process Liability
Execute
Recovery
Process Dispute (Visa)
Ancillary Assignments
Collaboration for ATM and ACH Claims: The Check for Merchant Credit assignment may not present to analysts in ATM claims. This page explains the Collaboration node's role in ATM claims.
Execute Accounting: In the Execute Accounting assignment, analysts will use their firm's accounting system of choice to complete the accounting action.
Responses: This node houses several assignments that all function similarly to one another. In these assignments, analysts will review the message and take the appropriate action.
Fee Maintenance: In the Refund Fee assignment, analysts will match the account fee to the associated disputed transaction.
Fees: In the Review Fee assignment, analysts will match the account fee to the associated disputed transaction.
Note: This assignment can be turned off. Refer to your firm's configurations to know if analysts will see this assignment.
Service Block Reissue Card: Analysts will be presented with the Block Card/Block and Reissue Card assignment when there was a failure to do so through automated processes. Analysts will complete the required action in their firm's system of choice.
Fraud Reporting: Analysts will be presented with an assignment involving fraud reporting when there was a failure to execute fraud reporting or in cases where fraud reporting could not be completed by QFD.
Interest: Analysts will use the calculator tool to calculate the amount of the interest fee that should be refunded should the claim be paid. This assignment will only present on interest-bearing accounts.