Network Transactions
- Kristafanie Somers
- Jeanette Maack
Overview
Unlike proprietary ATMs, networked ATMs are part of a larger ATM network that allows customers from various banks and financial institutions to access their accounts and perform transactions.
Common Assignments
Analyze
Investigation
Disposition
Review Dispute Response (Visa)
Review Representment (Mastercard)
Ancillary Assignments
Responses: This node houses several assignments that all function similarly to one another. In these assignments, analysts will review the message and take the appropriate action.
Fee Maintenance: In the Refund Fee assignment, analysts will match the account fee to the associated disputed transaction.
Fees: In the Review Fee assignment, analysts will match the account fee to the associated disputed transaction.
Note: This assignment can be turned off. Refer to your firm's configurations to know if analysts will see this assignment.
Fraud Reporting: Analysts will be presented with an assignment involving fraud reporting when there was a failure to execute fraud reporting or in cases where fraud reporting could not be completed by QFD.
Interest: Analysts will use the calculator tool to calculate the amount of the interest fee that should be refunded should the claim be paid. This assignment will only present on interest-bearing accounts.