Description	Sent when an Account Takeover (ATO) claim is submitted with no disputed transactions. Provides the claimant with a summary of the case, what they can expect, and what actions they need to take, if any.
Applies To	Account Takeover
Relates To
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We received notification from you on 06/15/2023 relating to possible identity theft.

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Steve Rogers
123 Mockingbird Way
Sacramento, CA 94203

Date: 07/03/2024
RE: Case 2407030001C for account ending in 1234

Dear Steve,

We received notification from you on 06/15/2023 relating to possible identity theft.

We recommend that you also contact the three major consumer reporting agencies listed below to inform them of the identity theft.

Equifax Information Services LLC
Phone: 800-525-6285
Fax: 770-375-2821
P.O. Box 105069 Atlanta, GA 30348-5069

Experian
National Consumer Assistance
Phone: 888-397-3742
P.O. Box 9554
Allen, TX 75013

TransUnion
Fraud Victim Assistance
Phone: 800-680-7289
Fax: 714-447-6034
P.O. Box 2000
Chester, PA 19016-2000

You may also report your identity theft concerns to the Federal Trade Commission by going to www.identitytheft.gov. If you have not done so already, we also recommend you obtain a free annual copy of your credit report by going to www.annualcreditreport.com.

What Happens Next

To prevent any future activity, your account has been closed and we have opened a new account with a different account number. Your new card(s) should arrive in 7-10 days. Your authorized account activity will be automatically transferred to your new account. Please be sure to update your account number with any merchants that charge your card regularly to ensure that they have the updated account number.

Thank you for giving us the opportunity to serve you. We appreciate your business and the confidence you have placed in us. If we can be of further assistance, please contact Card Operations at (800) 555-0199.

Sincerely,

Card Operations

ATO Confirmation - No Transactions

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