The supporting documentation step includes flows for collecting documentation that is needed to support claim fulfillment. Collection is broken down based on who provides the information. Documentation that is provided internally is handled in the Collect Documentation flow. Documentation that is provided by the account holder is handled in Customer Documentation. These flows, when applicable, are executed Post-Enrichment.
Internal Documentation
The purpose of this flow is to collect documentation that is required for claim fulfillment. This is primarily used for manually ordering sales drafts or attaching check images.