| Description | While the system waits for a document to be attached, this assignment is displayed in the Supporting Documentation step. |
| Details |
This system assignment is associated with an SLA, based on the configuration in Pend PC for Documents. When the defined SLA expires, the assignment will auto-resolved and the flow will resume. While active, the following options are available to the user. Documents ReceivedThis option will allow you to associate an existing attachment, or add a new attachment, to satisfy the document requirement.
Attachment Category Always use the "Supporting Documentation" attachment category when attaching required documents Visa Document Type For Visa claims, users will be required to select from a list of document types supported by the association. This value will be included when the document is sent to Visa.
Proceed Without DocumentsThis action will allow the user to resume the normal flow without providing any supporting documentation. |
| SLA | None |
| Work Queue | PendingDocuments |
| Work Group | Pending |
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