American Express Retrieval Request

(Summary)

Execute Retrieval Request

This primary flow action prompts the user to execute the retrieval request and attest to the action has been completed in an external system.  The following instructions will be prompted to the user.

1. Access Network Dispute Manager
2. Click Create
3. Enter the Transaction ID
4. Select Search for Transaction ID, then click Search
5. Once the transaction is located from Available Actions click on Retrieval Request
6. Complete the drop down menus for following details: Retrieval Reason Intended Chargeback Reason, Document Type, Itemized Document Type
7. Click Submit

Check for Merchant Credit

This optional flow action is available via the Other Actions menu.  See Merchant Credits for details.